Job Description

About Henry's:

Henry's is one of Canada's Best Managed Companies. The loyalty of our employees and their passion for photography and customer service sets us apart from the competition. Henry's employs principled, dedicated, and passionate people who work hard at what they do. Our success is based as much on our creative and talented teams as the selection of products, competitive prices, and industry leading services we offer.

Come see things through our lens!

Why Join Us?

Great company culture High bonus potential The opportunity to test a variety of different equipment while also learning about the products we offer Great benefits package Take advantage of our employee discounts. Opportunity for growth and learning within the organization

About the Role:

As an Assistant Retail Manager, you'll play a crucial role in supporting the overall operations of the store. Your responsibilities typically include assisting the store manager in day-to-day tasks such as supervising staff, ensuring excellent customer service, managing inventory levels, and implementing sales strategies to meet revenue targets. You may also be involved in training new employees, handling customer inquiries and complaints, maintaining store cleanliness and organization, and analyzing sales data to make informed decisions. Additionally, you'll collaborate with the manager to create schedules, monitor budgets, and contribute to long-term business planning.

Responsibilities Include:

Assisting in the daily operation of the store and in charge when the manager is absent Overseeing the implementation and follow up of all training programs at store level and making recommendations for training requirements Ensuring that high levels of customer service are always maintained Ensuring that sales staff adheres to all company policy & procedure Overseeing the sales staff and ensuring they perform their duties in a diligent and professional manner. This includes the maintenance of their particular areas of responsibility as well as helping with other tasks Encouraging inventory integrity through order maintenance, inventory counts & theft prevention Ensuring store maintenance & merchandising requirements are maintained Reviewing paperwork to ensure accuracy Delegating & following up with all store initiatives Scheduling lunches & breaks of all staff members Reporting to the Manager to discuss outstanding issues Overseeing the cycle count process to ensure accuracy & completion of process Providing feedback from the staff to the Manager / Senior Management Working with staff on product knowledge, systems training, customer service skills, merchandising techniques and issues of security

Skills and Competencies:

Previous experience in retail sales (2-3 years), customer service, sales, retail, over the counter shopping, technical support, camera repair, customer support associate, store management, sales management is an asset Excellent communication skills Good understanding of the products and services offered at Henry's Excellent interpersonal skills; able to make a personal and genuine connection with customers and your team Able to identify problems and a solution to them while maintaining a positive attitude Interested in learning new things and teaching others
We believe Henry's culture supports individuals to pursue their passion and to achieve great things. This opportunity will offer a career that will be rewarding, interesting, sometimes challenging, but mostly fun. Join the Henry's family and be part of our exciting future!

Location: Vancouver, BC

We sincerely thank all applicants for their interest in the role. Due to the volume of resumes received we will only contact applicants meeting role requirements for next steps.

Henry's is committed to an inclusive, barrier-free recruitment process. In accordance with the BC Human Rights Code and the Accessible British Columbia Act, we will provide accommodations upon request for applicants with disabilities. If you require an accommodation to ensure your equal participation in the recruitment and selection process, please let us know.

Please Note this is a verified job posting.

Job Types: Full-time, Permanent

Pay: $47,000.00-$52,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Paid time off Store discount Vision care
Experience:

Leadership: 1 year (preferred) Retail Sales: 1 year (preferred)
Work Location: In person