Ren's Pets is a Canadian owned and operated specialty pet retailer, with stores in Ontario and the Maritimes plus a website that ships nationally. We're the premier omni-channel player in pet, with 60 strong bricks and mortar stores plus a thriving ecommerce business. We strive to be the local pet expert.
Good customer service is vital in building trust with our loyal customers. We are looking for strong leaders to provide leadership and guidance to the team and create an environment focused on excellent customer satisfaction, customer loyalty, and company profitability.
RESPONSIBILITIES: Leadership, Inventory Control, Customer Service
Motivate team through the Ren's vision of Best in Customer Experience
Communicate clear expectations and hold the store team and themselves accountable to the highest standards
Lead and inspire an excellent customer service culture by recognizing and rewarding your team
Build effective relationships with peer and upper management partners
Participate in productive management and team meetings
Proactively seek to learn and grow through personal learning and development opportunities
Recruit, hire, develop and retain top management and sales talent for the store
Oversee the training and development in full-time and part-time sales staff
Recognize performance issues in a timely manner and partner with Store Manager to develop action plans for resolution
Ensure that all visual directives are executed seamlessly and within scheduled time frame and allotted payroll budget
Partner in store's execution of all merchandise processing and flow to the floor in conjunction with exceptional backroom standards
Assists the Store Manager in the execution of the store business plan that will lead the store to successfully achieve budget plans
Works with Store Manager to ensure budgets are met to include payroll management
Assists Store Manager in attaining accurate inventory levels and helps reduce shrinkage
QUALIFICATIONS:
Minimum high school education or equivalent. Bachelor's degree preferred
Retail Management experience mandatory
Strong prioritizing, interpersonal and problem solving skills
Strong verbal and written communication skills
Collaborative skills and ability to work well within a team
Ability to work in a fast-paced and deadline-oriented environment
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends
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