Job Description

Who Are We?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 16 stores across Canada to-date and more to come!

We are looking for enthusiastic applicants to join our team as an Assistant Store Manager (Operations) for our new store opening at Southgate Centre!

About the Role

As an Assistant Store Manager (Operations), you will be overseeing the stockroom and retail operations to ensure the seamless functioning of the store. Including but not limited to...

Stockroom & Inventory Management

Oversee stockroom organization to ensure accurate inventory levels, efficient storage, and maximum space utilization. Monitor replenishment processes to maintain optimal stock levels, prevent stockouts, and minimize shrink through proactive loss prevention. Conduct regular stock counts and audits to ensure data accuracy and quickly resolve discrepancies.
Retail Operations

Supervise daily store activities and staff performance to ensure smooth, efficient operations that drive sales. Ensure staff adherence to standard operating procedures and company policies, maintaining compliance across all functions. Support the execution of store promotions, pricing updates, and uphold visual merchandising standards to enhance the customer experience. Track daily sales reports and operational KPIs to identify opportunities for improvement and optimize store performance.
Team Leadership & Development

Lead, train, and motivate the operations team to achieve and exceed performance objectives. Create and manage team schedules to ensure proper coverage during peak periods. Provide constructive performance feedback, address challenges effectively, and foster a positive, supportive work environment. Assist in recruitment, onboarding, and continuous training of new team members. Lead by example in delivering outstanding customer service and best practices.
Communication & Collaboration

Act as the key liaison between the store and head office, ensuring alignment on operational processes and business objectives. Communicate company updates, initiatives, and upcoming promotions clearly to the team, ensuring full understanding and execution. Share store-level challenges, feedback, and insights with relevant departments at head office. Support the rollout of company-wide initiatives, including new systems, policies, and marketing strategies.
Customer Experience

Provide clear instructions and guidance to associates to maintain consistency in service. Address customer inquiries and complaints promptly and professionally, striving for positive resolutions that build loyalty.
Health & Safety Compliance

Maintain a safe and organized workplace by adhering to all health and safety regulations. Conduct regular safety training sessions to ensure all staff are informed and compliant. Support schedule management to maintain adequate staffing while prioritizing safety and operational flow.
Leadership Coverage

Serve as the primary point of contact in the Store Manager's absence, ensuring all operations continue to meet company standards.

What We're Looking For

A Bachelor's degree in Business, Retail Management, or a related field is preferred A strong track record with 3 years of retail experience, including at least 1 year in a store management position Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to lead staff and enhance the customer experience Skilled in effective communication and building strong interpersonal relationships Demonstrated strong leadership and store operation capabilities Proven problem-solving skills and ability to handle customer complaints effectively Ability to work in a fast-paced and dynamic retail environment Ability to balance operational efficiency with team development
Job Types: Full-time, Permanent

Benefits:

Company events Flexible schedule Store discount
Work Location: In person