Job Description

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Key Responsibilities:

We're looking for an experienced, people-first Assistant Store Manager to lead the daily operations at Norco North Shore. You'll be responsible for managing our team, ensuring an exceptional customer experience, driving sales, and keeping the store looking and functioning at its best. The ideal candidate is a self-starter, team leader, and problem-solver who can jump between sales, operations, and service without missing a beat.


This is a hands-on role, expect to be on the floor, in the backroom, and in the weeds with the team day to day.


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Key Responsibilities

Store Operations

Oversee the daily operations of the store from open to close Maintain store cleanliness, merchandising standards, and stock levels Process and manage online web orders (Lightspeed) Handle all escalated customer inquiries and service issues Monitor and report on daily sales, inventory, and staff performance Troubleshoot and resolve POS or website-related issues as needed

Team Leadership

Manage all staff scheduling, communication, and shift coverage Lead weekly staff check-ins and provide ongoing coaching and feedback Oversee onboarding, training, and development of new and existing staff Ensure staff are set up for success across Sales, Service, and Receiving Maintain a positive and inclusive team culture with high morale

Sales & Promotions

Drive daily sales through floor leadership and goal setting Support and execute in-store promotions, brand campaigns, and upselling strategies Coordinate special orders and ensure timely fulfillment Collaborate with outside reps and internal team to plan brand sales and bulk orders

Inventory & Receiving

Oversee incoming shipments and receiving processes Coordinate with Service and Sales on stock flow and needs Ensure special orders (LTP, OGC, HLC, FOX, etc.) are submitted in a timely manner Support floor staff and service team when needed in busy periods

Communication & Reporting

Prepare and send monthly staff newsletter with key updates and store info Update website front page and sales content as required Report monthly on store performance, sales trends, and team insights Work with leadership on price updates, sales planning, and promotions Liaise with Store Manager and other stakeholders on monthly goals and profit tracking

Administrative Tasks

Prepare bi-weekly payroll for Sales team, ensuring accuracy in Dayforce Manage vacation requests, statutory holiday scheduling, and coverage Review sales targets and staff performance metrics weekly and monthly

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Applicant Should Possess:

3-5 years of retail management experience, preferably in the cycling or outdoor industry Strong leadership and interpersonal skills Proven experience with POS systems (Lightspeed), inventory tools, and basic spreadsheets Confident with customer service and handling escalations Ability to multitask and remain calm under pressure Knowledge of bikes and cycling products is a major plus Organized, accountable, and team-driven

Perks

Industry discounts and gear perks Supportive, fun team culture Growth opportunities with Norco and Live to Play Sports Flexible schedule during the off-season


Schedule: Tuesday - Saturday



Job Types: Full-time, Permanent



Pay: $60,000.00-$65,000.00 per year