Job Description

Job Overview

At PayMore Stores, we provide a trusted, hassle-free experience for buying, selling, and trading new, used, or even broken electronics. Our goal is to offer our customers the best value for their devices without the uncertainty and risks of online transactions. Instead of mailing your gadgets or meeting strangers, we offer cash on the spot in a safe, well-lit retail environment. We offer cash on the spot for new, used, and broken electronics. We also retail new and PayMore certified electronics in our store locations.

We are looking for a tech savvy leader who can become highly skilled in all roles within the store and provide leadership to the team in the absence of the General Manager. As Assistant Store Manager you will support operational, marketing and human resource functions to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.

Responsibilities

Demonstrate accuracy and efficiency in performing the key duties with the store including buying, listing, shipping and customer and business communications. Support an environment that drives strong and urgent customer service skills. Support store achievement of established sales and profit plan. Lead and support training/coaching of store staff. Protect company assets and control inventory. Perform Manager on Duty daily and weekly responsibilities. Deliver and encourage constructive and positive feedback to one another. Demonstrate ownership and accountability. Ensure compliance with company policies, safety standards, and customer service protocols. Handle customer inquiries and resolve issues promptly to maintain high levels of customer satisfaction. Utilize organizational skills to manage multiple tasks efficiently while maintaining attention to detail.

Requirements

Must have excellent electronics knowledge and handling of smartphones, tablets, laptops, game systems - e.g. data wiping smartphones, removing iCloud accounts, testing game systems, Windows use, MacOS use, being able to quickly identify, test, and assess a wide variety of consumer electronics while communicating with customers in a high paced environment. Have experience in the retail industry, customer service, and inventory control. Must be able to remain on your feet for hours at a time. Ability to lift 25lb items and use a ladder to complete job duties. Able to work a flexible schedule including weekends. Sales experience a plus but not required. 1-year previous retail management /supervisor experience. Demonstrate a professional image in words, actions, and appearance. Like challenges and striving to exceed goals. Are dedicated, punctual, self-motivated, solution oriented and responsible. Must be a people person, ability to befriend, relate, and build relationships with all types of customers. Ability to remain focused in a high volume/fast paced environment - Ability to adapt from customer to customer, situation to situation. Strong leadership skills with the ability to supervise and motivate a team effectively. Excellent communication skills, including phone etiquette and interpersonal abilities. Strong organizational skills with the ability to prioritize tasks efficiently. High level of professionalism with excellent customer service skills and a positive attitude toward team development. This role provides an excellent opportunity for individuals passionate about retail management to grow their careers while contributing to the success of our store operations through effective leadership and operational excellence.
Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Casual dress On-site parking
Application question(s):

How many years of Consumer Electronics (Smartphones, Tablets, Game Systems etc.) experience do you have? How many years of Online eCom Sales experience do you have?
Work Location: In person