Job Description

Made By Marcus 17th Ave

is looking for a driven and experienced leader to join our team. We're searching for someone who thrives in a fast-paced environment, leads by example, and brings out the best in others. As an

Assistant Store Manager

, you'll play a key role in shaping the shop's daily energy, supporting your team, and ensuring every guest leaves with an unforgettable experience.

What You'll Do

Lead and motivate your team to deliver the warm, memorable experience our guests expect. Support the Store Manager with scheduling, payroll approvals, and daily operations. Train and develop new and existing team members through consistent coaching and feedback. Handle shift coverage, conflict resolution, and performance check-ins. Maintain store standards for cleanliness, organization, and food safety. Manage inventory counts, ordering, and product organization. Ensure accuracy in cash handling, POS operations, and reporting. Oversee the shop when the Store Manager is away. Create a positive, fun, and inclusive environment that reflects the Made By Marcus brand.

Who You Are

You're confident leading a team on the floor and aren't afraid to scoop alongside them. You communicate clearly and handle challenges with composure and professionalism. You're adaptable, organized, and quick to problem-solve. You know how to delegate and develop others. You love ice cream, people, and building community.

Requirements

Previous leadership experience in retail or food service. Strong customer service and sales skills. Proven ability to manage time and multitask. Must have

open availability

throughout the week, including evenings, weekends, and holidays. Willingness to support shift coverage and work additional hours when needed. Comfortable working full-time with some overtime or last-minute coverage as required.

Why Join Us

Supportive, inclusive team culture. Opportunities for growth and development. Competitive pay and benefits. Be part of a creative local brand that values quality, community, and connection.
If you're ready to lead with heart, we'd love to hear from you. Apply with your resume and a short cover letter explaining why you're the perfect fit for Made By Marcus.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 35 - 44 per week

Benefits:

Discounted or free food Extended health care Store discount
Application question(s):

What does strong leadership look like to you? What about you makes you the best candidate for a Assistant Store Manager at Made by Marcus?
Education:

Secondary School (preferred)
Experience:

Management: 1 year (required)
Work Location: In person