Job Description

Role Overview:

As an inspirational leader with enthusiasm for our brand purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

Key Job Accountabilities:

Lead & work as part of a successful, engaged team to best meet the needs of our customers Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life Problem solves effectively & proactively as much as possible using available resources Communicate effectively & act as a flexible & responsible role model to your team Ensure development of customer loyalty to further build The Body Shop brand Work with the Shop Manager to meet sales & performance targets Work with the Shop Manager to manage stock; monitor & manage change Use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance Identify & attract high potential candidates & develop current team members to succeed in their goals Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products Schedules include holidays, nights, and weekends to meet the needs of the business Flexibility to work across Sunday to Saturday is required

Skills/Competencies:

Experience in a customer facing role, people leadership & team development Ability to meet sales & performance targets with outstanding planning & organizing skills Ability to work collaboratively within a feedback culture Outstanding problem solving & communication skills Experience using data (KPI's) to make sound business decisions preferred Comfortable with Microsoft Office Suite

Physical Requirements:

Must be able to stand and walk for extended periods (up to 8 hours per shift) Ability to lift and move product up to 25 lbs. * Frequent reaching, bending, crouching as required