Job Description

Welcome to Amaranth, where we're not just about providing stellar customer service - we're on a mission to craft an exceptional experience.

Imagine a workplace where community, wellness, and purpose come together. At Amaranth, we're growing across Alberta and looking for team members who share our passion for

healthy living, sustainability, and great service

.

As

Assistant Store Manager

, you support daily store operations, guide team members, and ensure every customer enjoys a smooth and welcoming experience. You'll assist with

staff training, scheduling, inventory, and merchandising

, while offering hands-on leadership throughout the day.

We're seeking someone who leads by example, stays calm under pressure, and brings

strong communication, problem-solving, and team spirit

to every shift.

Join us to help shape a positive and mission-driven workplace, one shift and one team at a time.

JOB DESCRIPTION

Job Title:

Assistant Store Manager

Department:

Store Operations

Reports to:

Store Manager, Human Resources Manager

Direct Reports:

All Store Staff (indirect supervision)

Position Overview:

The Assistant Store Manager plays a key leadership role at Amaranth by supporting day-to-day store operations and providing guidance across all departments. This role assists with team supervision, customer service excellence, staff development, operational problem-solving, merchandising execution, receiving, and inventory control. Acting as a support to the Store Manager, the Assistant Store Manager helps foster a positive, efficient, and service-oriented environment aligned with Amaranth's mission to create a better way for us to eat, live, and thrive.

Values:

Amaranth is a values-driven organization, starting with how we hire through to how we measure success. Our core values are:

We are Welcoming We Serve Others We Seek First to Understand We are Solution-Oriented and Growth Focused We are Accountable We Value Sustainability

Priority Accountabilities:

Lead, Manage, and Hold Accountable (LMA):

Guide, train, and support store team members across all departments. Maintain clear standards, deliver feedback, and lead by example in customer service, performance, and teamwork.

Customer Service Excellence:

Model and uphold high service standards, including taking customers directly to products, answering product inquiries, and providing backup at tills and bagging stations during high-volume times.

Operations Support:

Proactively respond to daily operational needs such as break coverage, shift shortages, and team coordination.

Sales Growth:

Educate the team on product knowledge, encourage engagement with promotions and education sessions, and track Health First training completion.

Inventory Accuracy & Merchandising:

Collaborate with department leads to ensure product availability, accurate receiving, merchandising of promotions and seasonal displays, and database alignment with physical stock.

Secondary Accountabilities:

Participate in recruitment and support performance management of store staff. Attend monthly L10 meetings with HR to identify training needs. Act as a point of contact for store-wide policy and procedure clarification. Lead the onboarding and training of new hires and oversee continued development of all staff. Coordinate with Category Managers on promotional execution and end cap displays. Assist with preparation and execution of Customer Appreciation Days (CAD) and Taste the Savings (TTS) events. Report and follow up on damaged, mis-shipped, or poor-quality products. Help manage repair coordination and quotes for store equipment and fixtures.

Tactical Responsibilities:

Train staff in POS operations, ensure till areas are clean, stocked, and organized. Process transactions accurately and inform customers about store programs and promotions. Monitor and motivate performance through clear communication of sales targets and expectations. Assist and coach team leads and clerks on best practices for receiving, including shipment verification and system entry. Run inventory reports (e.g., discrepancy, negative inventory), compare database values to physical stock, and follow up accordingly. Ensure consistent organization and safety across tills, back stock, and shipping areas, keeping aisles and workspaces clear. Use ladders (up to 12 ft), mops, cleaning tools, box cutters, and other store equipment safely and appropriately. Maintain regular updates and compliance with Health First training and quizzes.

Qualifications and Attributes:

Minimum 1 year of experience in a retail leadership role Excellent interpersonal and communication skills Strong organizational and problem-solving abilities Intermediate computer skills, including database and POS operation Knowledge of natural/organic products is an asset Background in nutrition, herbalism, or homeopathy is a plus Ability to think independently, follow procedures, and adapt in a dynamic setting Clear commitment to teamwork and continuous improvement

Time Requirements:

Full-time hourly position (30-40 hours per week) Flexible availability required: days, evenings, weekends, and coverage as needed 30-minute unpaid meal break for shifts over 5 consecutive hours

Basic Physical Requirements:

Stand for extended periods Walk, bend, twist, reach above and below shoulders Repetitive use of hands (grasping, pushing, pulling, typing) Use of mops, brooms, knives, cleaning products, box cutters, carts, computers, printers Use of ladders up to 12 feet Ability to lift up to 50 lbs (support with carts and team available) Exposure to cooler, freezer, and outdoor environments

Incentives:

30% staff discount on all regular-priced Amaranth merchandise 40% discount on all Health First products $3.00 staff purchase credit per shift worked (non-cumulative) Dental care Discounted or free food On-site parking

Job Type:

Full-time

Pay:

$21.00-$24.00 per hour

Expected Hours:

30-40 per week

Work Location:

In person

Language Requirement:

French not required

Schedule:

8-hour shifts, including weekends

Experience:

Leadership: 1 year (preferred) Retail Management: 1 year (preferred)
Job Type: Full-time

Pay: $21.00-$24.00 per hour

Benefits:

Dental care Discounted or free food On-site parking Store discount
Experience:

Leadership: 1 year (preferred) Retail management: 1 year (preferred)
Work Location: In person