Bruce Auto Group comes from a small place, but that hasn\'t stopped us from becoming one of the largest auto groups in the Maritimes. For nearly 100 years, our focus has been on something much greater than simply selling and servicing vehicles. We devote ourselves to delivering a personalized Bruce experience to every customer as if they were family, and in doing so, supporting the health and growth of our people and the communities we operate in. Our GM store in Middleton is looking for an Assistant Service Manager to join their team! Core Responsibilities:
Provide outstanding customer service, handle customer complaints and maintain a high Customer Service Index (CSI) rating
Ensure repair work is done right the first time and completed on time. Reduce comebacks by coaching/supporting technicians to practice good workmanship
Inspect orders for proper completion and pricing accuracy
Assist in the planning of departmental goals and objectives
Motivate employees to reach and exceed goals and take an active role within the department
Ensure that department receivables are current and that warranty is promptly closed and managed
Assist in the selection process of finding top talent
Ensure training for all employees and encourage technicians to keep their skills up-to-date through technical training offered by manufacturers
Keep up-to-date with manufacturer warranty and policy procedures
Work closely with the Customer Care Center on booking appointments
Monitor employee performance, set goals and be of support to employees\xe2\x80\x99 growth
Lead by example by following and implementing policies
Why you should apply with us:
Competitive Compensation Package
Paid Personal Days
Well-established health & safety program
A comprehensive medical benefits plan
A Pension Plan with matching contributions
A fun and engaging work environment
Plenty of opportunities to learn, grow and take on new challenges
Incredible in-house and factory training
We are looking for someone who is/has:
Previous management and leadership experience
Previous experience in the automotive service environment
Excellent communication skills, motivation, and coaching
Enthusiastic, highly motivated, and goal-driven
People-oriented personality, self-motived, and a determined individual with outstanding customer service
Adaptable and able to grab opportunities as they present themselves
Strong computer skills
Valid Driver\xe2\x80\x99s License and Acceptable driving record
So, are you ready to become a part of something awesome?
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