Job Description

Good Life Begins With A Good Company.

Champion Home Builders, Inc.

wants YOU! We are seeking to hire an Assistant Service Manager?to join our team in the Shelter Home Systems - SRI Homes Estevan.

WHO IS CHAMPION HOME BUILDERS, INC.?

For decades, Champion has been a leader in the manufactured housing industry and one of North America's largest mobile and modular home builders. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, we aim to provide every employee a safe, productive, and enjoyable workplace.

Summary:

Assists with the Supervision and coordination activities of Service Representatives engaged in handling service orders and telephone complaints of customers by performing the following duties.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

Monitors service calls to observe employee's demeanor, technical accuracy, and conformity to company policies. Recommends corrective services to adjust customer complaints. Answers questions about service. Determines work procedures, prepares work schedules, and expedites workflow. Issues written and oral instructions for Service Department. Ensure vendor parts and retailer labor is recovered as stipulated in "Champion Supplier and Retailer Recovery". Review contractor bills and ensure the work is in accordance to the amount they are charging.

Qualifications

Exceptional customer service, relationship building, and interpersonal skills Excellent analytical, planning, and scheduling ability The ability to address customer and internal concerns efficiently. The ability to delegate responsibilities, objectively evaluate the performance of subordinates, and hold others accountable in a constructive manner. Strong communication skills, both written and verbal. Strong interpersonal skills with the ability to work effectively in a team environment while managing individual duties effectively. Strong multitasking capabilities A commitment to integrity, professionalism, ethical and economical practices, and Champion's Operating Principles

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school and 2-4 years related experience and/or training; or equivalent combination of education and experience.

Good Life Begins With A Good Company.

ACHIEVE YOUR DREAMS WITH US AND APPLY NOW!

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care RRSP match Vision care
Schedule:

Monday to Friday
Work Location: In person