Job Description

ASSISTANT RESTAURANT MANAGER

The Assistant Restaurant Manager will work within the Hotel\xe2\x80\x99s Food & Beverage outlets, which includes the management and service delivery of the restaurants: Q at the Empress, Q Bar, Veranda, and Lobby Lounge, as well as the In-Room Dining, on rotational basis. The successful candidate must be dynamic, enthusiastic and passionate about luxury hospitality.

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

What you will be doing:

Reporting to the Outlet Manager, responsibilities and essential job functions include, but are not limited to the following:

• Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintained
• Have a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming events
• Review guest comments, respond to any concerns in a timely and professional fashion
• Ensure that service essentials, steps of service and brand standards are being followed by the team
• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Motivate, lead, coach and manage all aspects of team members\xe2\x80\x99 performance towards achieving exceptional guest service and employee engagement results
• Support Food and Beverage training as required and follow-up training programs to address any additional needs
• Assist with conducting shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding service
• Ensure that the overall cleanliness and safety of the outlets are maintained
• Develop and maintain close and effective working relationships with all supporting departments
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures

• Participate in hotel committees
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, and local government.
• Perform any other duties, tasks, and assignments within your department as required.

Your experience and skills include:

• Must have minimum 1-2 years previous supervisory or management experience in Food & Beverage; preferably in a full service upscale hotel or upscale restaurant
• Previous experience in a similar leadership role is an asset
• Service focused personality is essential and a passion for everything food and beverage
• Strong interpersonal and problem solving abilities and demonstrates the ability to lead by example
• Wine knowledge at or above WSET Level 2 an asset
• Diploma or Degree in Hospitality/Hotel Administration an asset
• Must have valid Serving it Right Certification and FoodSafe Level One
• Schedule flexibility, including early mornings, late nights, weekends and all holidays

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking
• Occasional bending and kneeling
• Occasional carrying and lifting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment:

Welcome to Canada\xe2\x80\x99s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds \xe2\x80\x93 where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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