Assistant Restaurant Manager

Toronto, ON, CA, Canada

Job Description

About DHOOM



DHOOM is a

Modern Indian Brunch, Dinner & Cocktail Bar

in Toronto -- a high-energy, upscale dining concept blending nostalgic Indian flavors with global innovation. We are committed to delivering exceptional service from sunrise brunch to late-night cocktails. The

Assistant Restaurant Manager

plays a vital role in ensuring daily operations run smoothly, service standards remain uncompromised, and the guest experience is consistently exceptional.

Role Overview



Reporting directly to the Restaurant General Manager, the Assistant Restaurant Manager is the

second-in-command

in daily FOH operations. This role supports both the brunch and dinner/bar shifts, supervises the FOH team, and ensures DHOOM's operational, service, and brand standards are met at all times.

Key Responsibilities



Daily Operations & Shift Leadership



Supervise FOH staff during both brunch and dinner/bar shifts. Oversee

opening and closing procedures

, ensuring readiness for service. Ensure service transitions between brunch and dinner are seamless and efficient. Maintain proper floor coverage and respond to service issues in real time.

Team Support & Training



Assist with hiring, onboarding, and training FOH staff. Conduct pre-shift briefings in collaboration with the GM. Coach and mentor staff to ensure consistency in service delivery. Monitor staff performance and provide feedback for improvement.

Guest Experience & Service Recovery



Engage with guests to ensure their experience exceeds expectations. Handle on-the-spot conflict resolution with professionalism. Track special requests, VIP preferences, and repeat guest experiences in OpenTable.

Administrative & Compliance Duties



Assist with payroll processing and time tracking via

Toast Payroll & Hubstaff

. Ensure FOH operations meet ESA, WSIB, and AODA compliance requirements. Monitor and report on labor costs, sales, and service KPIs to the GM.

Collaboration with Other Departments



Coordinate with BOH to ensure timely and accurate food delivery. Support the Guest Experience Manager and Marketing team during events and promotions. Assist in execution of

soft launches, PR events, and seasonal campaigns

.

Qualifications



3+ years

in a supervisory or assistant manager role in upscale or high-volume dining. Strong leadership, organization, and communication skills. Ability to remain calm and effective under pressure. Proficient with

Toast POS

,

OpenTable

,

Hubstaff

, and Google Workspace. SmartServe certification required (or to be obtained before start date).

Employment Terms



Flexible availability including evenings, weekends, and holidays. All operational processes, guest data, and brand strategies remain

confidential

and property of DHOOM.
Job Types: Full-time, Part-time

Pay: $19.00-$25.00 per hour

Schedule:

Monday to Friday Weekends as needed
Work Location: In person

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Job Detail

  • Job Id
    JD2573810
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, CA, Canada
  • Education
    Not mentioned