Job Description

Additional Information

Job Number

25155895

Job Category

Food and Beverage & Culinary

Location

Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada, E3B 2H8

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Bonus Eligible:

Y

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR


2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

Handles employee questions and concerns.

Monitors employees to ensure performance expectations are met.

Provides feedback to employees based on observation of service behaviors.

Assists in supervising daily shift operations.

Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.

Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

Ensures all employees have proper supplies, equipment and uniforms.

Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.

Ensures compliance with all restaurant policies, standards and procedures.

Monitors alcohol beverage service in compliance with local laws.

Manages to achieve or exceed budgeted goals.

Performs all duties of restaurant employees and related departments as necessary.

Opens and closes restaurant shifts.

Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Encourages employees to provide excellent customer service within guidelines.

Handles guest problems and complaints, seeking assistance from supervisor as necessary.

Strives to improve service performance.

Sets a positive example for guest relations.

Assists in the review of comment cards and guest satisfaction results with employees.

Meets and greets guests.

Conducting Human Resource Activities

Supervises on-going training initiatives.

Uses all available on the job training tools for employees.

Communicates performance expectations in accordance with job descriptions for each position.

Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Assists servers and hosts on the floor during meal periods and high demand times.

Recognizes good quality products and presentations.

Supervises daily shift operations in absence of Restaurant Manager.




The salary range for this position is $45,000 to $62,000 annually.



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants

: Delta Hotels Fredericton takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.

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