Job Description

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.



RESPONSIBILITIES

Customer Service:

Professionally and courteously handle telephone and walk-in inquiries.

Meet and interact with residents, prospective residents, internal and external customers in a courteous and professional manner.

Ensure all phone messages and e-mails are responded to by end of each business day.

Maintain an overall focus on enhancing the customer experience.

Promote a strong sense of community, including arranging and coordinating resident events.

Administration and Reporting:

Assist with rent collection efforts, including accepting and processing rental payments, placing rent reminder calls and preparing rent reminder notices.

Assist with deposits and purchase orders and preparation of parts and material lists

Assist with record management / old files management.

Assist with filing and keeping the office clean and all filing cabinets locked at the end of the day

Assist with the Administration of resident accounts and / or needs, including delivery and posting of notices.

Assist with the administration of Oxford\xe2\x80\x99s internal customer service tracking system (310-MAXX) to ensure service deliverables are met.

Participate in resident satisfaction calls.

Assist with the administration of move-ins and move outs.

Assist with communications given to residents

Provide move-in package to new residents at time of lease signing

Assist with coordination of moving elevator reservations for move-ins and outs with the Concierge staff and residents.

Assist with completion of incoming and outgoing suite inspections and document as required.

Welcome new residents and provide a full orientation when possible.

Be familiar with and adhere to the company\xe2\x80\x99s Health and Safety policy.

Wear prescribed Personal Protective Equipment (PPE) when required to do so.

Participate in special projects from time-to-time as assigned by the supervisor.

Marketing and Leasing:

Be knowledgeable about the community at large, property amenities, pricing, and availability in order to respond to leasing queries.

Conduct monthly market surveys and have a thorough understanding of competing properties and current market conditions.

Encourage appointments or viewings with all prospective resident callers.

Purchase Order administration, creation, monitor expense to budget, tracking for completion and receiving.

REQUIREMENTS

A passion for excellence in customer service delivery.

The ability to work independently with a flexible schedule that includes evenings, weekends and holidays.

Good written and oral communication skills.

Strong interpersonal skills.

Working knowledge of MS Office products: Word, Excel, PowerPoint.

Detail-oriented; problem solving \xe2\x80\x93 passion to serve, passion to ensure deliverables are met.

Self-starter with high degree of initiative, creativity and flexibility.

Sales or reception experience an asset.

Post Secondary education preferred.

Be flexible with break times in order to be available to prospective residents.

Our story:

Oxford Properties Group (\xe2\x80\x9cOxford\xe2\x80\x9d) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford\xe2\x80\x99s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world\xe2\x80\x99s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario\'s municipal employees.

For more information on Oxford, visit

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

Omers