Job Description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada\xe2\x80\x99s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It\'s the perfect work/life combination.



Assistant Reservations Manager

We are seeking a highly energized, organized and professional candidate to assist in leading our Room Reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality?

Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program \xe2\x80\x93 exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort\xe2\x80\x99s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Automatically added to our resort\xe2\x80\x99s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

• Oversee the daily operations for the largest in-house reservations department within the NCA region (team of up to 19, including four coordinators)
• Work closely with Sales, Revenue Management, PR, Marketing and Operations teams to develop and execute new packages, rates and processes
• Foster strong relationships with group organizers, sales managers, conference services managers and tour & wholesale suppliers
• Act as key resource for Reservations and all segments knowledge while overseeing the training of Reservations Agents
• Assist with the balancing of guestroom inventory, using sales reporting to determine inventory concerns, spearheading inventory challenges for at capacity dates and working with partners to find solutions and organize reversals and relocate
• Handle guest complaints regarding reservations concerns and follow up on SCORE
• Assist with creating and managing department incentive programs
• Assist with scheduling and payroll for the reservations department
• Champion the colleague engagement survey (CES) initiatives for the department
• Ensure that there is constant communication within the team by conducting monthly department meetings
• Assist with recruitment for all year-round and seasonal reservations staff
• Manage room reservations agents and act as a mentor
• Assist the reservations team with all duties during high demand periods
• Other duties as assigned - As a leader of the Rooms Division, you may be asked to assist in other operational departments within rooms division as needed

Qualifications

Your experience and skills include:

• Previous leadership experience in a hotel environment is an asset
• Previous room reservations experience is an asset
• High School diploma
• 18 months+ commitment to role
• Working knowledge of Passkey/GroupMax is an asset
• Strong working knowledge of Opera Property Manager System (PMS)
• Working knowledge of Central Reservations System (CRS) is an asset
• Passion for hotel operations with a high level of attention to detail
• Strong communication, interpersonal and problem solving skills
• Excellent written and verbal skills required
• Strong computer skills with a working knowledge of Word and Excel
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Professional presentation with ability to work well under pressure in a fast paced environment

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts
• Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Canada Western Mountain Region, please visit www.fairmontmtnjob.com

Fairmont