Job Description

Overview
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As the Assistant Property Manager with Hines, you will assist the General Manager and Property Manager in providing reliable, timely, and efficient day-to-day management of the property, with an emphasis on interfacing with various external service providers and positive response to tenant concerns, while meeting the investment objectives of the owners. Additionally, this role facilitates continuous improvement in commercial office systems and procedures to ensure an efficient and productive operating environment. Responsibilities include, but are not limited to:

• Deliver excellent service to tenants by establishing and maintaining professional working relationships with tenants, resolving tenant inquiries and enhancing the overall tenant experiences at the property
• Assist with the administration of all property service contracts and vendor management of all activities related to the physical operation of the property
• Develop and maintain ethical, professional, and courteous relations with contractors and tenants
• Assist with the preparation of tenant communications and the development of all property personnel
• Maintain quality building premises by administering and monitoring "PRISM" (tenant service request system) for completion of tenant work orders and preventative maintenance tasks, assist with the development of the tenant manual
• Assist with the management
• Manage fiscal activities of the property including, but not limited to accounting, operations analysis, budget preparation and management, business and financial planning
• Assist in the management and reporting of additional revenue streams, parking, storage, miscellaneous revenue, events, etc.
• Assist with all property emergency procedures development and response.
• Comply with all company and regional policies

Qualifications
Minimum Requirements include:

• Bachelor's degree in business administration or related field
• Two or more years professional work experience, with supervisory experience strongly preferred
• Continuing involvement with professional organizations such as BOMA, NAOIP, REALPAC.
• Budgetary experience; specifically, procedures for expenses/revenues
• Interact with employees, visitors and contractors with poise and diplomacy
• Maintain a calm demeanor in emergencies
• Possess strong written and verbal communication skills Speak before an audience with confidence, using appropriate communication skills/style
• Demonstrate strong initiative and customer service orientation
• Establish and maintain a cooperative working atmosphere among staff
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions
• Understand basic financial management; perform numerical and financial calculations
• Analyze and interpret various types of data in order to draw conclusions and solve problems
• Demonstrate proficiency in Microsoft Office software
• Supports teamwork environment with positive and professional attitude
• Open to learning, developing new skills/knowledge
• Focuses on results: anticipates problems, identifies solutions, takes action
• Understands all aspects of job - impact on business goals
• Proactively assesses, responds to workflow deficiency
• Goes the "extra mile" to understand and respond to tenant/customer needs
• Flexibility to changing work conditions including interruptions and multi-tasking ability
• Behaves and makes decisions that support property goals/objectives
• Strong written and verbal communication skills
• Ability to work independently and under pressure, deal with deadlines
• Demonstrates integrity in decision making, listening, treatment of others

Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.

Skills Required