Job Description

Job description

FLYING OTTER

NOW HIRING

The Flying Otter Grill is seeking a full-time Assistant Manager to join its amazing team!

The Assistant Manager reports to the General Manager and is responsible for assisting with all aspects of restaurant operations including the overall supervision and training of Front-of-House team members, ensuring guests receive exceptional customer service, and completing administrative duties. The successful candidate will have a friendly, dynamic personality, be reliable. If this describes you, we would love to hear from you! We offer competitive wages, a supportive and fun workplace culture, and an amazing perks and benefits package.

Responsibilities and Duties

• Cultivate a positive and safe work environment, leading by example and displaying a genuine passion to providing memorable guest experiences.
• Ensure and organize the ongoing training of all front-of-house team members.
• Management of hiring, onboarding, performance management, scheduling, and payroll
• Responsible for the cleanliness and upkeep of the restaurant.
• Ensure guest satisfaction and build a loyal customer base.
• Address guest concerns, seeking positive resolutions.
• Demonstrate a high level of team spirit and be ready to jump in to assist the team whenever needed, including running food orders, processing payment, and clearing tables.
• Assist the General Manager with scheduling, POS systems, payroll, general administrative duties
• Liaison with marketing for social media/promotions
• Manage restaurant in the absence of the General Manager.
• All other duties as assigned by the General Manager.

Qualifications and Experience

• Excellent interpersonal and customer service skills.
• Must have experience in hiring, onboarding, and scheduling
• Must have strong communication and interpersonal skills, both written and oral.
• Must be professional, with a positive and team-oriented attitude and attention to detail.
• Strong computer and office administration skills.
• Strong organizational and time management skills, problem solving, and conflict resolution.
• Ability to perform calmly in a fast-paced environment.
• Must be able to work flexible hours including evening, weekends and holidays.
• Serving it Right certification required.
• SuperHost certification is considered an asset.

Perks and Benefits of Working at the Flying Otter Grill:

• Comprehensive extended health and dental care benefits
• Reimbursement for active lifestyle activities (wellness spending account)
• Access to a health services spending account
• Discounted food and beverage
• Travel privileges with Harbour Air Seaplanes for yourself + friends, and family
• Career growth and development opportunities
• A supportive and fun work environment

•Salary negotiable and will commensurate with qualifications and experience•

LOCATION

Located on the seaplane docks of Victoria's beautiful Inner Harbour at 950 Wharf Street, the Flying Otter Grill

ABOUT THE FLYING OTTER:

Located in Victoria's Inner Harbour, the Flying Otter Grill offers West Coast inspired cuisine paired with memorable views. Named one of the top 10 restaurant picks in 2011, the Flying Otter is a one of a kind waterfront dining experience not to be missed while visiting Victoria! The heated patio over looks the bustling Inner Harbour with a cozy pub-like setting.

APPLY NOW: Email your resume quoting FO25-03 Assistant Manager

DEADLINE : OPEN UNTIL FILLED

•We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.•

•Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.•

•Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email us and we'll work with you to meet your accessibility needs.•

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Discounted or free food

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work Location: In person