Job Description

JOB INFORMATION

Requisition ID:

12366

Number of Vacancies:

2

Department:

Transit Control (20000059) - Streetcar Operations-Transit Control (30000496)

Salary Information:

$110,240.00 - $137,841.60

Pay Scale Group:

9SA

Employment Type:

Regular (On-Site)

New or Existing Vacancy

:

Existing

Weekly Hours:

40

Off Days:

Various

Shift:

Rotating

Posted On:

January 16, 2026

Last Day to Apply:

January 22, 2026

Reports to:

Manager, Transit Operations

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision:

Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission:

To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

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We are looking for two Assistant Manager, Transit Operations (Surface) to join our team in Transit Control Department.



As the Assistant Manager, Transit Operations (Surface), you are the central authority in coordinating and directing all real-time operational activities and emergency responses for your assigned Transportation Mode (Streetcar, Bus). You will continuously assess and coordinate Transit Control Centre (TCC) operations and personnel under the general guidance of the Duty Manager - Transit Control for the day to day operations.

What You Will Do

--------------------



Ensuring that all scheduled service commitments are met, and taking appropriate action when interferences to planned service occur; Monitoring the information board/display for their assigned mode (e.g. Vision, Subway Mimic board/display, SRT, ICS and surface operations) and recommending service adjustments to the appropriate staff as required; Ascertaining and appraising the nature of occurrences/events by investigating and overseeing work done by operating and front line supervisory personnel; Directing, channeling, and actively participating in communication activities between TTC emergency/management teams and external emergency response agencies; Liaising with Operations staff to ensure all communications systems operate properly; Assisting with the selection, training and supervision of Transit Control Centre staff; Facilitating conflict resolution within the TCC and be the first level of escalation for conflict resolution; Participating in shift briefings and prepare summaries of activities and other reports as required; Liaising with other management/supervisory personnel from throughout the TTC to ensure the proper coordination of joint projects/activities, and regarding Transit Control activities and the investigation of occurrences, as well as the proper coordination of joint projects/activities; Demonstrate behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies. Participation in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

-----------------------------


Apply analytical skills Communicate in a variety of mediums Manage projects Manage human resources Use office technology, software and applications

What Qualifications Do You Bring?

-------------------------------------



Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent Minimum 2 years of directly related supervisory experience in public Transit Operations. Knowledge of business administration practices and procedures; Ability to obtain comprehensive knowledge of Mode specific (Streetcar, Bus) Transit Control systems including Vision, ICS (Integrated Communications System), CSS (Central-office Signaling System), and SCADA (Supervisory Control and Data Acquisition); Thorough knowledge of public transit operations in order to quickly ascertain situations and initiate the appropriate course of corrective action with little or no direct guidance; Comprehensive knowledge of legislation regarding safety, human rights, and employment; Sound judgement, well developed time management, organizational, interpersonal, oral and written communication skills; Excellent analytical and problem solving skills; Demonstrated ability to work with multi-disciplined teams, deal with complex issues and maintain effective working relationships; Ability to manage, motivate, counsel, coach, discipline, commend and assess the performance of subordinate employees; Ability to track multiple projects, establish deadlines, and make sound business decisions in a timely fashion to adjust to changing situations; Ability to prepare and interpret reports, recognize problems, evaluate and recommend solutions; Proficiency in the use of a computer and associated Microsoft applications, and the ability to utilize other business specific programs such as VISION, CSS, Maximo; A valid non-probationary class "G" driver's licence in the Province of Ontario, and use of own vehicle; Ability to complete the St. John's Ambulance Courses in First Aid; Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What We Offer

-----------------



Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve. One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan. A comprehensive package that covers health, dental, vision and more. Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:


The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited. All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person. You will not disseminate or disclose to any person any interview question.




Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC's hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.



We thank all applicants for their interest but advise only those selected for an interview will be contacted.