Job Description

A strong Assistant Manager who wants to progress through their career.

Position Summary:
To assist the General Manager in achieving maximum profitability and customer satisfaction
through effective management. Understand the importance of and promote the Company's Mission, Vision & Values
and provide direction to staff in accordance with the Company's policy and procedures in order to achieve
organizational goals.

Duties and Responsibilities:
? Lead by example by including all key elements of the Mission, Vision, and Values.
? Conduct on-site components of new staff orientation
? Ensure staff development through the creation and implementation of a training and staff development strategy
? Supervises assigned personnel (e.g. screening, interviewing, recommending, training, evaluating, disciplining
etc.) for the purpose of enhancing productivity of staff, and ensuring that department outcomes are achieved.
? Ensure daily operations function efficiently as possible to maximize a positive dining experience for clients
always balanced with a strong return to the company.
? Ensure that areas are properly equipped and staffed so as to optimize occupancy, prepare staff schedules.
? Promote teamwork and a positive environment for both staff and clients.
? Open and close the restaurant as required.
? Ensure that all daily receipts are properly recorded and safely deposited.
? Greet all guests and tend to their requests.
? Perform hosting duties that include answering the phone, recording reservations, seating guests, packing
delivery orders, assigning sections to wait staff etc.
? Prepare daily sales report and guest count sheets. Cash-out servers in accordance with standard procedures.
? Ensure key individuals are kept abreast of all operational issues
? Provide input to the business plan to achieve objectives as set out by management
? Work to ensure that budget targets are met and improved upon. Bring any challenges that you may have in
achieving or improving those targets to the attention of the General Manager
? Responsible for all alcoholic purchasing, inventory management and control
? Effectively administer the management information systems ie. monthly inventories, daily cash receipts, payroll
reconciliation
? Coordinate details with clients for large group bookings/private functions
? Maintain a beverage list that is an attractive selling tool
? service quality, cleanliness and product awareness
? Manage front of house staff - set expectations, conduct regular staff meetings, recommend training, hold them
accountable
? Create and input costed schedules that reflect forecasts and budgets
? Participate in the recruitment process by recommending hires prior to a job offer
? Make appropriate recommendations where required to the General Manager, regarding extension of probation,
problem resolution and/or dismissal and participate in same
? Ensure operation is in an orderly appearance and all fixtures and equipment are properly maintained and
serviced
? Ensure stock of supplies and small wares are suitably maintained.
? Maintain confidentiality with anyone other than authorized personnel.
? Provide conflict resolution with both clients and employees. Obtain a thorough understanding of the Company
policies and procedures
? Assist with other duties as reasonably assigned from time to time.

Competencies:
Service Excellence - Identifies underlying problem(s) and finds ways to track information or data. Identifies
opportunities to improve service or processes. Analyzes alternatives and suggests ways to improve protocols and or
processes.
Professionalism - Demonstrates openness and readily accepts change to work processes, systems or products.
Summarizes or paraphrases understanding of what listeners say in questions or comments to verify understanding
and prevent miscommunication. Recognizes the merit of other people's perspectives when it is not aligned to their
own personal thoughts/beliefs/values. Identifies differences and calculates the impact of one's action or words.
Accountability - Holds subordinates accountable for their actions, taking corrective action when necessary.
Removes risk to ensure that losses are confined. Duties may involve the preparation of data on which top
management bases important decisions.
Teamwork - Identify problems and their causes. Suggests ideas and adopts behaviors to optimize collaboration and
teamwork. Perseveres in solving problems. Accepts membership in the team. Demonstrates a positive attitude,
responds appropriately to praise, and gives positive feedback. Displays trust in other team members. Proactively
resolves disagreements and conflicts within the team with a focus on finding mutually satisfactory solutions.
Understands organization culture. Demonstrates effectiveness as a networker to develop connections in one's field
and initiate relationships beyond immediate contacts.
Health and Safety - Reprimands and document incidents of health and safety violations.
Sets work practices to ensure health and safety guidelines are followed. Enforces compliance to mitigate risk to
company, property or people.
Team Leadership - Uses position power to support team and individual efforts. Able to motivate, develop and lead a team. Gains support of others to accomplish work. Demonstrates their intention to actively foster and promote
teamwork through the understanding of the personal work preferences/learning styles and motivations of team
members. Uses knowledge of the Company and relationships to achieve results. Think of the "big picture."
Facilitates and influences positive outcomes that focus on organizational goals. Balances self and team interests to
meet collective goals. Uses stories, analogies, or examples that effectively illustrate a point. Delegates to ensure
knowledge is not only retained in the company but that the experience and skills of others can be built upon.
Adaptation/Continuous Learning - Actively acquires and implements new knowledge and skills. Uses learning
strategies to increase knowledge base. (i.e., observation, shadowing, reading, research, etc). Stays current on job
related information. Coaches and mentors others in more junior roles. Willingly accepts change. Supports
management in cascading decisions.
Results Drive - Tracks and measures performance against objectives. Makes structured plan - accomplishes
strategic short-term goals. Adjusts goals based on new or additional information.
Sets goals above expected level; seeks additional challenges on the job. Keeps personal log/tracking system of
goals. Meets and exceeds deadlines through efficient time management.
Conflict Resolution - Facilitates to resolve disputes. Take proactive measures to defuse situations before they
escalate uncontrollably. Successfully facilitates interactions among others to resolve disputes. Maintains composure
when faced with escalating conflict. Respects that final decisions may not be their decision but supports the interests
of the individuals/groups involved.
Analytical Thinking - Approaches a situation or problem by defining the problem or issue; determining its
significance; collecting data; using tools such as flow charts, Pareto charts, fish diagram, etc. to disclose meaningful
patterns in the data; making inferences about the meaning of the data; and using logic and intuition to arrive at
conclusions or decisions. Sees most of the forces, events, entities, and people that are affecting (or are being
affected by) the situation at hand.