Assistant Manager, Systems & Process Optimization

Winnipeg, MB, CA, Canada

Job Description

Established in 2011, Forthright Properties is a dynamic and rapidly growing professional property management company with a head office located in Winnipeg. With properties located across Manitoba & Winnipeg, we believe everyone should have a clean, attractive, and safe place to call home.


Assistant Manager, Systems and Process Optimization





The Assistant Manager, Systems and Process Optimization is a critical role within the organization and responsible for leading initiatives to enhance operational efficiency, streamline business processes, and optimize the use of technology across all functions. This role will analyze current systems, workflows, and organizational processes to identify opportunities for improvement, implement best practices, and drive change management initiatives. The ideal candidate is a strategic thinker with strong technical aptitude, deep knowledge of property management operations, and proven experience in process optimization and systems management.


Key Responsibilities




Change Management Leadership:




Support the leadership team through change management initiatives Foster a culture of continuous improvement and innovation within the organization. Serve as a change agent to ensure successful adoption of new initiatives. Support the development and delivery of training programs for staff on new systems, tools, and processes.

Process Improvement:




Conduct end-to-end reviews of existing property management processes to identify inefficiencies and bottlenecks. Oversee the design and implementation of streamlined workflows to enhance productivity, reduce costs, and improve service delivery to tenants and clients. Ensure documentation and maintenance of updated SOPs (Standard Operating Procedures) for all property management functions.

Systems Optimization:




Evaluate the performance and utilization of property management platforms (e.g., Yardi, Entrata, Samsara). Act as a conduit between the business and IT in regard to system upgrades, integrations, and configurations to meet evolving business needs. Partner with IT and vendors to resolve technical issues and ensure systems are optimized for end-user efficiency.

Data and Reporting:




Provide direction and input in the creation of dashboards and reporting tools to provide actionable insights into operational performance. Ensure KPIs and benchmarks are in place to measure the impact of process and system improvements.

Project Management:




Support cross-functional projects from initiation through execution related to operational enhancements. Manage timelines, resources, budgets, and stakeholder communications to ensure successful project delivery.

Collaboration:




Work closely with property managers, leasing teams, accounting, and senior leadership to align operational enhancements with business goals. Act as a liaison between internal teams and the executive, including the Board of Directors.

Professional Qualifications and Experience




Post-secondary education in business, accounting, information systems or other related programs 5+ years of experience in business analysis, continuous improvement, and system configurations. Certification in project management (PMP, CAPM) or process improvement (Lean, Six Sigma) is an asset. 3+ years experience with change leadership with ability to understand full business cycles Exceptional analytical, organizational, and problem-solving skills. Strong communication and interpersonal skills, with the ability to influence and lead cross-functional teams. Experience in coaching, training, or assisting other staff. Experience managing change in a dynamic, multi-site environment. Familiarity with industry regulations, compliance, and reporting standards in property management. Ability to design and deliver engaging user training sessions. Ability to self learn, self motivate, problem solve and ask questions for clarity Excellent time management skills; able to work independently and manage multiple deadlines/projects Experience in Power BI and SQL would be an asset Experience with CRM systems, electronic document management, and digital leasing platforms would be an asset * Strong working knowledge of property management software (Entrata, Yardi etc.) and workflow automation tools would be an asset.

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Job Detail

  • Job Id
    JD2525865
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Winnipeg, MB, CA, Canada
  • Education
    Not mentioned