Job Description

Job Summary:

The Assistant Manager - Scheduling & Finance is an integral part of the RBC Centre's operational leadership team. Reporting to the Manager - Scheduling, Finance & Administration, this position supports the efficient day-to-day operations of the facility, with a focus on facility scheduling, financial administration, front-line customer service, and internal staff coordination. The successful candidate will demonstrate strong attention to detail, excellent communication skills, and the ability to thrive in a dynamic, multi-use recreation environment.

Key Responsibilities:

Coordinate all facility scheduling, including contracts, ice time and meeting room bookings Act as the main liaison for user groups such as minor and adult hockey leagues, figure skating clubs, skating and hockey schools, and individual renters Provide exceptional customer service while responding to inquiries, resolving issues, and maintaining positive relationships with user groups Assist in the planning and execution of tournaments, events, and seasonal scheduling Supervise and support Guest Services staff, including training, scheduling, and performance feedback Maintain and manage leases and rental contracts for the facility Oversee daily financial operations including invoicing, cash handling, internal reporting, and assisting with financial statements Work closely with the Manager of Finance & Administration/Scheduling and NRI's Accountant on monthly reporting and financial tracking Review financial procedures and recommend improvements to enhance efficiency and accountability Support human resources functions, including payroll preparation, onboarding, and general HR administration Ensure compliance with facility policies and procedures, especially those related to safety, risk management, and cost control Perform other duties as assigned by the Manager- Scheduling & Finance

Qualifications & Competencies:

Post-secondary education; a university degree in business, recreation, or a related field is preferred Demonstrated knowledge and experience in facility scheduling and financial administration Proficiency in Microsoft Office (Excel, Word, Outlook); experience with scheduling software and Simply Accounting (Sage 50) is an asset Strong understanding of customer service principles and human resource practices Excellent organizational, problem-solving, and time management skills Outstanding interpersonal and communication abilities Familiarity with hockey or ice sports operations considered an asset

Closing Date: September 26th, 2025

We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person