Job Description

WINDSOR PLYWOOD

Our Stores specialize in hard-to-source interior and exterior home finishing products including flooring, doors, mouldings and specialty wood products. Our business model is also very different as most of our locations are family affairs - independently locally owned and operated - not top-down like most franchise groups. We carry high quality, responsibly sourced products and are committed to providing outstanding value and personalized, one-on-one service to all of our Store Operators. We are proud to have been in business 50 years with over 60 stores across Canada and into the Pacific Northwest of the United States.

SUMMARY OF POSITION

Our Assistant Managers are responsible for directing the overall operation of their location for the proper management of the employees, profitability and assets. They are hands-on and manage the business from the front sales counter. Assistant Managers have a strong sense of business acumen and experience within the Building Material Supply Industry that provides them the ability to serve the markets they reside in. They must be able to make managerial level decisions in the absence of a manager and are expected to be scheduled and working any time a manager is scheduled off. There is potential for advancement and ownership down the road for the right candidate.

PERFORMANCE EXPECTATIONS

Sales

Initiating and executing sales and marketing initiatives to drive sales at the Store level Continuously evaluate industry trends and local competition factors that may impact business Educating employees to be industry leaders through product knowledge & sales training Monitor store's overall account receivables while supporting collection processes when required Supervise merchandise displays and instore promotions to drive store traffic

Customer Service

Ensure every customer experience exceeds the customer's expectations - go the "extra-mile" Promote features/benefits of all products & services provided - "drive sales" Proactively engage, assess, and anticipate the needs of each customer individually Develop rapport, follow-up and build strong long-term relationship with customers Promote complimentary add-on sales, Door Shop & other instore services Answer in-coming phone calls (3-rings), emails & faxes in a professional prompt manner Assist with entire sales-cycle - includes retrieving, handling, displaying and loading materials

Operations

Diligently follow check-lists, policies, processes, procedures & provided guides Handle customer problems & complaints in a positive & constructive manner Identify defective & damaged products and report appropriately Operate equipment as directed by management | forklifts, woodworking machinery, power tools, loading docks, delivery trucks Be observant of customers who appear to be acting in a manner of store theft Follow OHS company guidelines and maintain a safe & positive work-environment

Employees

Provide strong leadership to manage, train and coach employees for continued improvement, top performance and high levels of engagement Actively build team through recruitment and internal development - including Supervisors

Inventory

Actively control transactions including daily sales, returns, costs, expenses Ensure incoming and outgoing inventory is routinely inspected for damage and accuracy Utilize all processes to mitigate inventory shrinkage and product damage

QUALIFICATIONS & EXPERIENCE REQUIRED

Education Required:

High School Grade 12 Diploma or Equivalency Some additional post-secondary training is preferred Ability to identify, source, grade and sell lumber, moulding, flooring and specialty woods

Experience Requirements:

Minimum 2 years of

functional hands-onbuilding material supply experience Proven successful record of supervising employees Able to use woodworking machinery for minimal routine operation in the Shop Permanent resident of Canada

Skill Requirements:

Strong comprehension with verbal and written communication skills in English - as much of the time spent is communicating with customers. Strong sense of ownership and accountability

- "intrapreneurship"*
Able to deal with changes, delays, or unexpected events in a professional & timely manner Self-directed with an ability to work independently using sound judgment, logical reasoning skills, and intuition Must be able to manage multiple tasks and have great time management skills Flexible, honest, acting in all situations with professionalism and integrity

Physical Requirements:

Positional Tasks

Walking 45%

Standing 20%

Sitting 10%

Lifting 10%

Carrying(up to 30lbs) 5%

Trunk Rotation 5%

Pushing/Pulling 3%

Stair/Ladder Climbing 2%

GENERAL WORKING CONDITIONS

Required to be available to work Store hours between Monday to Saturday -

Key-Holder

Attend Windsor U manager training workshop along with annual manager meetings held at Head Office Periodic exposure to dust, dirt and adverse weather conditions Frequently working extended hours to ensure operational targets are achieved Position not eligible to work from home

PLEASE COME BY THE STORE AND INTRODUCE YOURSELF WITH A RESUME OR SEND IT TO WINDSORACCOUNTING@SASKTEL.NET

Job Types: Full-time, Permanent

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care Wellness program
Work Location: In person