Job Description

Ancillary Services at UPEI is committed to offering a work environment that is dedicated to customer service through a team approach. Developing a strong residence program, conference operation and to fulfilling the mission of building a safe and supportive living and learning environment that facilitates academic success, social interaction and personal growth. UPEI residences consist of approximately 810 students in the academic year and approximately 700 conference beds in the summer months, in four distinct accommodation facilities.We are currently seeking an Assistant Manager - Residence Life (AMRL) to help us fulfill our mission and to assist in offering support services to both our students and conference guests. Reporting to the Manager, Residence and Housing Operations and working closely with the staff in Ancillary Services, the AMRL will play a critical and diverse role in the entire experience for students and guests. This will be from application and assignments to maximizing student satisfaction.RESPONSIBILITIES:Coordinate and facilitate the student housing application and assignment processComplete daily operational activities as they relate to general inquires, residence services, student support, CampusCard activities, maintenance inquires and follow-up, data collection, reporting and record keepingReassigning students to new rooms based on departmental processes and procedures.Guide and support the Resident Life Advisor (RLA) team (31 live-in student staff members). This includes the selection, training, development and supervision of both individual RLAs and the entire RLA team.Coordinate and facilitate the Residence Life program.As a member of the Ancillary Service\'s on-call team, act as first responder to issues related to student conduct and guest support, crisis intervention, and emergency situationsWork with other key units on campus (such as Registrar\'s Office, Accounting, Student Affairs, Facilities Management, etc...) to promote student success and excellent customer serviceCoordinate and deliver communications relates to Residence ServicesPLEASE NOTE: Due to the nature of the position, irregular working hours should be expected, along with some restrictions on vacation periods, outside employment and other extra-curricular activities. The AMRL will be part of an on-call schedule providing 24/7 support to members of the residence community.QUALIFICATIONS:Undergraduate degreeProven understanding of, and commitment to, the residence life experience and a living and learning model for student successSolid background and experience working in a residence environment, with the ability to demonstrate progressive residence service experiences and leadershipExperience with the residence/housing application and assignment processSound knowledge and experience using eRezLife Student Housing SoftwareExcellent communication, interpersonal and organizational skills. Including proficiency using multiple software programs and social mediaAbility to collect, coordinate and report on residence dataDemonstrated decision making skills and sound judgment, along with strong conflict management and crisis management skillsMental Health First Aid and ASIST Training is considered an assetProven ability to lead and be part of a highly effective team, demonstrate initiative and contribute to overall success of UPEI\'s Ancillary operationApplication Instructions:Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link below.If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number 902-894-2895.UPEI is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. UPEI is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, . Applications will not be accepted via email.Only those applicants who are invited to an interview will be acknowledged.Note that this site is not compatible with some mobile browsers (e.g. iPad, iPhone). Upon successful submission of your application, you will receive an auto-reply to your email address advising your application has been received. If you do not receive an email, please check your spam folder and/or try submitting your application via a different web browser (Google Chrome, Firefox, etc).

University of Prince Edward Island