Job Description

Who We Are

Critter & Co. Pet Outpost is a new pet store in Downtown Toronto specializing in premium pet food, treats, clothing, and supplies for dogs and cats.

Role Overview - Full-time Operations & Assistant Manager

We are looking for a

motivated and customer-focused full time Operations & Assistant Manager

to join our

Critter Crew

. In this role, you will be the face of the

Critter & Co.

brand, providing exceptional customer service to pet parents, promoting our high-quality products, driving sales, and engaging in the day to day operations of the store with the owners. The ideal candidate will have a passion for animals, excellent communication skills, and a strong commitment to customer service. This position requires experience with independent store shifts, including opening and closing duties after training. This role supports the owner directly and helps run the day-to-day operations of Critter & Co. Pet Outpost. It blends retail leadership, Shopify administration, inventory accuracy, and behind-the-scenes systems work. The right person is organized, curious, tech-comfortable, and genuinely cares about doing things properly.
This is a hands-on role with growth into more responsibility over time and the management operations role.

CORE RESPONSIBILITIES

Shopify & Systems Support

Maintaining accurate product listings in Shopify (titles, descriptions, pricing, tags, metafields, availability. Flagging missing or incorrect data that affects online visibility or reporting- Supporting product launches, new collections, and seasonal changes Assisting with Shopify Flow, basic automation logic, and app coordination (no coding required, but logic comfort is) Coordinating between Shopify, POS, loyalty programs, and inventory tools

Inventory & Operations

Receiving and processing purchase orders accurately Ensuring products are correctly tagged (distributor, Canadian-owned, made in Canada, etc.) Monitoring stock levels and identifying issues before they become problems Supporting returns, exchanges, and vendor follow-ups Maintaining clean, consistent back-of-house systems

Store Leadership

Supporting daily store operations and staff scheduling Acting as a keyholder and escalation point when needed Helping train staff on systems, policies, and product knowledge Leading by example on customer experience, inclusivity, and professionalism

Customer Experience & Policy Adherence

Handling customer questions that require deeper product or system knowledge Applying store policies clearly and kindly Supporting loyalty program questions and account troubleshooting Assisting with email or phone customer support when needed

Community & Brand Support

Supporting in-store initiatives, donation drives, and community programs Helping maintain the store's warm, organized, welcoming feel Assisting with signage, small updates, and operational rollouts

Skills & Experience We're Looking For

Strong comfort with computers and learning new systems quickly Experience with Shopify (or similar e-commerce platforms) is a

big plus

Retail or small business operations experience Detail-oriented to the point where errors bother you Able to follow systems andimprove them respectfully Comfortable taking ownership without being micromanaged Clear communicator who asks smart questions Calm, reliable, and steady under pressure
Join us in creating an

exceptional shopping experience

for pets and their parents while working in a fun, pet-friendly environment!

Job Type: Full-time

Pay: $21.00-$25.00 per hour

Expected hours: 30 - 44 per week

Benefits:

Store discount
Education:

Secondary School (required)
Experience:

Management: 1 year (required) Customer service: 2 years (required)
Work Location: In person