Job Description

:Position SummaryReporting to the Manager, Operations, the Assistant Operations Manager is responsible for the assisting with management, profitability, and day-to-day operations of Gordon Ramsay Steak. Equipped with a demonstrated track record in providing exemplary customer service and a background in the hospitality industry, this individual will consistently deliver an exceptional dining experience and achieve a high level of guest satisfaction. This position assists with ensuring adherence to all policies and procedures, motivating others and leading by example and fostering a safe and welcoming work environment for all team members.Key Accountabilities

• Provide hands on leadership and development to Gordon Ramsay Steak front of house staff
• Directing the day-to-day activities of the Gordon Ramsay Steak front of house team
• Ensure proper cash handling procedures are followed
• Assist with maximizing the revenues of our Gordon Ramsay Steakhouse while minimizing front of house operating costs
• Liaise and communicate effectively with team members, back of house staff and the restaurant management team
• Develop and cultivate Great Experiences and Memories with all stakeholders (guests, ownership and team members)
• Assist in contributing to the overall company goals, initiatives, and objectives
• Manage time and attendance records
• Manage the performance of front of house team
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Actively participate in the recruitment and onboarding of team members, and in department meetings
• Performs other duties as assigned

Education and Qu alifications

• Minimum 2 years\' experience as food and beverage operations management in a premium restaurant or establishment
• Post-secondary education in culinary and/or hospitality management or suitable combination of education and experience an asset
• Serving It Right Certification or the ability to obtain a Serving It Right Certification
• Proven ability of driving the profitability of Food & Beverage operations
• Demonstrated ability to lead by example and mentor a team
• Able to work under pressure, multi-task and meet multiple deadlines while maintaining high customer service levels and a positive presentation
• Proven interpersonal service skills, organization skills to plan time effectively, and work without direct supervision
• Excellent interpersonal and verbal communication skills
• Computer literacy in MS Office required with financial analysis experience an asset
• The ability to successfully pass a criminal record check through the Gaming Policy Enforcement Branch
• Strong working knowledge of Micros and Squirrel systems

Work Environment Considerations

• Regular office, restaurant or casino environment, standing or walking for long periods of time and non-traditional work hours.

About Us:GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming