Job Description

iSaute is:

An indoor adventure Park for all ages featuring trampolines, ninja warrior courses, dodgeball, climbing structures, laser mazes, virtual reality games, and more - all under one roof.

Ideal Candidate:

A thoughtful leader who is detail-oriented and possesses excellent organizational, communication, interpersonal skills and abilities. A growing leader who will support the General Manager and deliver an excellent Guest experience.

Summary of Position:

The Assistant Manager supports the General Manager in managing the day-to-day operations of a Park, including all HR and purchasing responsibilities and supporting the team to achieve business goals.

Responsibilities

:

Help to oversee all Finance and Business Aspects of the Park

Assist the General Manager in managing the P&L for the Park and identifying ways to grow the business and manage operations costs Proactively review the GM dashboard results weekly and identify opportunities and risks Assist the General Manager with monitoring cash handling processes and spot check for accuracy: audit financials weekly Manage all inventories and place orders as needed (clothing, socks, hats, cleaning supplies, and office supplies)

Personnel Management

Assist General Manager with creating Manager and Team Member schedules and ensure proper staffing on all shifts; address staffing challenges as needed Help hire, train and develop Park Team Members; Provide ongoing training and direction as needed. Perform all Park level HR tasks (new hire paperwork, orientation, training, performance reviews, maintaining employee files)

Guest Services

Proactively engage with Guests to gather feedback; Own Guest satisfaction. Help oversee or assign somebody to oversee all front of house activities including, cashier performance, cash management, Guest check-in process, Guest concerns and safety and cleanliness throughout the lobby area Help develop and maintain a customer service culture throughout the Park

Marketing

Help oversee Event Manager/Coordinator and Party Hosts and ensure all events are executed seamlessly Go out into the community monthly to build relationships with local businesses and organizations

Maintenance/Safety

Help monitor overall Park safety and cleanliness; ensure company policies and standards are practiced by all Team Members Oversee or assign somebody to oversee all Court Monitors and back of house activities including, safety inspections, equipment maintenance, cleaning schedules and repairs Master all technology and systems in your Park; know what to do if an issue arises Must be fluent in the emergency and evacuation plans for your Park

Other

Attend mandatory meetings and trainings. Other duties as assigned.

Expectations:

First-aid, CPR and AED certified preferred Serve as a champion and role model for the Company's Core Values and Mission/Vision/Values statement in everything you do. Be PRESENT in your Park Demonstrate management/leadership skills -Ability to lead, motivate and inspire a team Ensure GM or AM is scheduled to work during all hours of operations, where possible Communicate clearly and effectively Maintain a strong presence and ability to influence/enforce proper behaviors Demonstrate sound decision- making skills Go above and beyond in providing exceptional Guest experience Demonstrate maturity in all interactions. Must be available to work nights, weekends and holidays. Ability to work in a fast-paced and high energy environment

Keys to Success:

Consistently performs in alignment with, and foster a culture throughout the Park with Company Core Values and Mission/Vision/Values statement. Support General Manager to meet and/or exceed Park monthly financial goals. Contribution to business growth Successful completion of HR related tasks Collaborate with General Manager to develop Park Team Members. Maintain a safe and clean Park. Ensure First-aid, CPR and AED certifications are kept current.
Job Types: Full-time, Part-time, Permanent

Pay: From $21.00 per hour

Benefits:

Discounted or free food Flexible schedule Store discount
Application question(s):

How many hours per week would you like to work?
Education:

Secondary School (preferred)
Experience:

Management: 1 year (preferred)
Work Location: In person