Job Description

POSITION OVERVIEW

Reporting to the Manager, Housing, the

Assistant Manager - Housing Programs

plays a vital role in supporting the Housing Manager in the day-to-day oversight, coordination, and development of Cedar Strong's housing programs, including the emergency shelters, transition house, and supportive housing. The Assistant Manager will help foster positive relationships with clients, staff, and community partners, ensuring the delivery of trauma-informed and client-centered services.

The Assistant Manager supports the Housing Manager, in the management and coordination of staff, including hiring, performance management, disciplinary and termination decisions. Additionally, the Assistant Manager, supports the delivery of safe client services and programs, ensuring adherence to organizational policies, procedures and values.

The Assistant Manager will be responsible for leading projects to support Cedar Strong's expansion into a new facility which would include developing policies and procedures, providing training for staff, recruiting new teams and developing new guides for guests.

ORGANIZATIONAL OVERVIEW

Cedar Strong Prevention and Intervention Society is a non-profit society based in Hope, BC that provides client-centered programs/services to individuals and families. Through a trauma-informed approach, Cedar Strong offers housing, advocacy and education to build resilience, empowerment and inclusion. With over 80 dedicated staff members, Cedar Strong continues to grow and support its mission through collaborative and compassionate service delivery.

RESPONSIBILITIES AND DUTIES

Client Services

Support the Housing Manager in the implementation of Cedar Strong's client service strategies, aligning to Cedar Strong's trauma-informed and person-centered mission, principles, values and any applicable provincial and federal regulations Implement action plans, budgets and training processes across shelter and housing programs and services as directed by the Housing Manager support the development of policies and procedures related to the shelter and housing programs Oversee daily operations of the emergency shelter, transition house, and supportive housing programs Ensure trauma-informed and person-centered services is prioritized across programs and services, providing support to staff when client challenges and crises arise Oversee client intake process adhering to Cedar Strong's policies and procedures, ensuring accurate record keeping and management Develop strategies and policy for continuous program evaluation and make recommendations for program and services improvements ongoing program evaluation and improvement processes Produce monthly program reports as required by the Housing Manager and funders

Human Resources

Manages team members, providing coaching, feedback and mentorship to front line staff when on duty Support the Housing Manager by informing/assisting in recruitment, selection, evaluation, training, performance management and disciplinary decisions. Oversee and maintain staff scheduling, monitoring attendance and ensuring optimum shift coverage to suit the needs of the programs and services, aligning to budget and program goals within the Collective Agreement Liaise with other programs and services to optimize staff coverage across shifts Provide on-site coverage as necessary in the absence of staffing options Lead and attend required staff meetings and other related meetings as required Coordinate and lead staff training under the direction of the Housing Manager Provide on-call support through a rotating schedule as provided by the Housing Manager

Record Management

Complete accurate documentation, and records management from client intake to client departure ensuring confidentiality and accuracy

Facilities Management

Support the maintenance and safety of housing units, reporting facility issues to the Housing Manager (or Facilities Manager) Ensure the cleanliness, security, and general upkeep of housing facilities

Community Engagement + Advocacy

Participate in staff and community meetings, training, and professional development activities under the direction of Housing Manager and Executive Director Build and maintain strong positive relationships with community partners and service providers under the direction of Housing Manager and Executive Director Represent Cedar Strong professionally in external meetings or partnerships when required and as directed by the Housing Manager and Executive Director Through advocacy and engagement with community partners, promote client empowerment, resilience, and inclusion

Occupational Health and Safety

Prioritize the health and safety of clients, staff and visitors to all facilities Assist in development and implementation of approved policies, procedures, and systems including systems design standards, compliance with safety regulations, and other government legislation Continuously develop and refresh safe work procedures Ensure proper first aid and emergency response supplies Act as the point of contact for Fire Marshall check-ins Ensure proper cleaning in response to flu outbreaks Support the Housing Manager, and act as required, as the point of contact for bedbug infestations. Ensures proper procedures are followed, including room cleaning, bagging articles for heat treatment, etc.

QUALIFICATIONS

Diploma or Bachelor's degree in Social Work, Housing Management, Community Support, or a related field

Minimum 2 years

of experience in a supervisory or team lead role, preferably in a non-profit or housing environment Understanding of trauma-informed practices and experience working with individuals experiencing homelessness, substance use, or violence Familiarity with community resources in Hope, the Fraser Valley, or surrounding areas is an asset Strong communication, leadership, interpersonal, and problem-solving skills Ability to manage competing priorities and work both independently and collaboratively Experience working in a unionized environment and familiarity with collective agreements is an asset Proficiency with administrative, computer tasks and report writing Valid BC driver's license and access to a reliable vehicle Satisfactory Criminal Record Check with Vulnerable Sector clearance

WORKING CONDITIONS

Full-time 40 hour per week position, with flexible hours including evenings or weekends as needed Work is primarily conducted on-site at various housing facilities and in the community Must be comfortable responding to client emergencies or supporting crisis situations when needed

A Day In the life of a Shelter Assistant Manager....

Your drive to work was glorious as usual and traffic free. The spectacular views of the river and canyon are breathtaking and never get old. As you pull off the exit, you wonder what adventure the day will bring.

You pull into House of Hope and see a guest, Sam, drinking his morning coffee. A quick hello and smile from the guest say it all, today will be a great day.

As you enter the shelter, you greet the night staff. A quick huddle at the huddle board brings you up to speed with the recent activities in and around the shelter.

You smile as you reflect on Ginny, a new guest at the shelter. Staff shared with you that she has found safe and secure housing in Hope, and she is excited to move into her new home. Staff are equally as excited as they chatted about the resources available to Ginny.

After your morning check-ins with the Guests and staff teams, you head down the road to the 900 Shelter. A quick 2-minute drive, and it takes no time to reach the driveway to the Shelter.

A group of people sit at the gazebo drinking their morning coffees, catching up on the programs and activities available that day. The lounge is a favorite place for everyone to enjoy different groups and daily activities. People discuss which guest will be running the coffee shop today, and there is no lack of volunteers.

You sit down at your desk after another team huddle. You open your inbox and start organizing your tasks for the day. As you work through emails, you begin to smell the rich aroma of breakfast! Perfect timing for you because you are famished. You head to the common area to share a meal with your teammates and guests. These are the moments that matter the most, making connections with the people we serve.

The successful candidate will need to work on-site in Hope, BC. Preference may be given to candidates who live within a reasonable commuting distance.

Job Types: Full-time, Permanent

Pay: $32.00-$37.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care Wellness program
Ability to commute/relocate:

Hope, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience with trauma informed practices and experience working with individuals experiencing homelessness, substance use or violence?
Education:

Bachelor's Degree (required)
Experience:

Assistant Manager: 2 years (required) trauma-informed practice: 2 years (required) union environment: 2 years (preferred) Administrative: 4 years (required)
Licence/Certification:

Class 5 Licence (required) MANDT certificate (preferred)
Location:

Hope, BC (preferred)
Work Location: In person