Job Description

Responsibilities:

Registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. Maintaining an inventory of vacancies, reservations and room assignments. Taking same day reservations and future reservations when necessary and knowing cancellation procedures. Knowing room locations, types of rooms available, and room rates. Coordinating room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special request. Using persuasive selling techniques, including yield management, to sell rooms and to promote other services of the hotel. Knowing daily activities and meetings that are taking place at the hotel. Reporting any unusual occurrences or requests to the manager. Managing and resolving all guest complaints in a professional and courteous manner by using first contact resolution. Processing wake-up calls, guests' departures, calculate charges, receive payments, balance cash, complete balance sheets, cash reports and related forms. Maintaining customers' privacy. Attending to guests' requests for extra supplies or other items. Providing basic information on facilities. Arranging and booking meetings and ensuring the appropriate presentation and equipment are there. To organize, maintain, and coordinate office records and files in their proper locations. To prepare work schedules for staff based on projected occupancy. To assist the Human Resource Coordinator in all aspects of the recruiting process, the employee's orientation, the employee's training and the employee's performance evaluations. To develop team members through appropriate coaching, mentoring and motivation to ensure strong operational performance and promote cleanliness. To ensure good safety practice of employees throughout the hotel.

Qualifications

High school diploma or equivalent education Bachelor degree or diploma in management is considered an asset Five years prior hotel experience; two years of supervisory experience preferred. Must be able to manage 10-15 employees Able to communicate with public, hotel staff, and management in a professional manner. Strong customer service orientation and skills. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check deposits, and cash handling policies and procedures. Able to secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Ability to perform a wide variety of tasks during busy, sometime stressful times. Must maintain a high level of professionalism. Must be able to work independently with minimal supervision Ability to work a flexible schedule, including weekends and holidays
Job Type: Full-time

Pay: $22.00-$23.00 per hour

Work Location: In person