Job Description

Assistant Manager

The Fredericton Inn is seeking a

full-time, permanent Assistant Manager

to join our team in

Fredericton, New Brunswick

.

At the Fredericton Inn, we pride ourselves on fostering a positive and supportive work environment built on the values of work-life balance, strong work ethic, exceptional customer service, and the growth and developmentof our team members.

We are looking for a motivated and experienced individual who is passionate about hospitality and people, thrives in a fast-paced environment, and enjoys leading a team. The ideal candidate brings a positive, can-do attitude, a high level of professionalism, and a sharp eye for detail. Strong critical thinking skill

s

and a genuine commitment to delivering outstanding guest experiences are essential.

This position reports directly to the General Manager and plays a key role in supporting day-to-day operations and ensuring the highest standards of service are maintained throughout the hotel.

If you're looking to grow your career in hospitality with a well-established and respected local business, we'd love to hear from you.

Main Duties and Responsibilities:

Oversee the daily operations, ensuring sufficient management, and providing strategic direction Help implement and enforce hotel policies and procedures Conduct recruiting initiatives along with department supervisors Ensure that the hotel facilities are well-maintained and meet quality standards Ensure supervisors are training staff on all procedures, policies, and requirements for their role Staff relations, including scheduling, payroll, evaluations, recruitment, and discipline Maintaining guest needs, ensuring the highest customer satisfaction. Communicating with guests regularly, answering questions, concerns and complaints as needed. Ordering supplies, tracking inventory, and completing the month-end count and control Knowledge of room availability at all times, for future and present dates and monitoring these dates regularly for inventory control purposes. Performing routine spot checks of housekeeping inspections to ensure quality Supervise banquet room set-ups and tear-downs and assist when required Must be available to work flexible hours and extended hours if required, based upon product and demand in the industry. Overnight shifts may be required on occasion. Maintain organized files and records. Assist with and prepare budgets, reports, monitor revenues and expenses, and coordinate with accounts payable/receivable Directly reports to the General Manager, providing regular updates on performance, budgets, guest feedback, and team dynamics. Communicates a clear and consistent message regarding departmental goals to produce desired results. Other duties as required

Qualifications, Skills, and Attributes:

Strong customer service skills coupled with a minimum of 5 years of experience working in a managerial role, preferably in the hospitality industry. Degree or diploma in Business, Marketing, Tourism, or Hotel Management is an asset. Exceptional communication and organization skills Experience with budgeting and reporting structures Strong leadership and interpersonal skills Organized with the ability to multitask and work in a fast-paced environment

Why Work with Us:

Competitive compensation package Company RRSP matching plan to secure your financial future Comprehensive health benefits, including dental and vision coverage Employee Family Assistance Program [EFAP], including counselling services and life coaching Paid time off, including vacation time, sick leave, and statutory holidays Other employee benefits include food discounts, gym memberships, phone plans, etc.
If you are interested in working with a growing company and want to grow with us, we welcome you to apply to

careers@steelehotels.com

. Please include "

Assistant Manager

" in the email subject line, and use the following naming convention for the resume file:

First Name Last Name - Resume. The deadline for this position is

July 16, 2025.

We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing excellent customer service and enjoy working in a dynamic environment, we would love to hear from you. We are an equal opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals. We welcome everyone to apply.

Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care Paid time off RRSP match Vision care
Work Location: In person

Application deadline: 2025-07-16