Job Description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada\'s preeminent leader in delivering top quality sport and entertainment experiences and one of North America\'s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League\'s Toronto Maple Leafs, the National Basketball Association\'s Toronto Raptors, Major League Soccer\'s Toronto FC, the Canadian Football League\'s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.



As a valuable member of the Food & Beverage team, you will assist the Food & Beverage Manager in overseeing and leading the Quick Service department, ensuring the delivery of winning food and beverage fan service to all fans during a variety of events at Scotiabank Arena, BMO Field and Coca-Cola Coliseum.

Responsibilities:

• Lead the Quick Service Food and Beverage team during events with the assistance of the Part-Time Supervisor team.
• Lead one of the Quick Service portfolios, under the guidance of the department Manager: Concessions, Beverage (Bars & Beer Kiosks), Premium Hospitality, or Vending.
• Provide leadership and direction by managing standards of quality, service, safety, and profitability for the Quick Service department.
• Supervise, train, develop and motivate the F&B hourly team.
• Resolve discrepancies quickly and effectively.
• Ensure compliance with all related regulations such as those pertaining to Employment Standards, Health & Safety and AGCO.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Carry out administrative functions pertaining to hiring, scheduling, payroll, performance reviews, coaching, corrective actions and discipline.
• Act as an ambassador for MLSE and our community.
• Adhere to MLSE service standards and policies.
• Perform other related duties as required.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Previous experience as a manager/supervisor of F&B in a QSR, hotel, restaurant, bar or events-based venue.
• Strong food & beverage knowledge.
• Trained in WHMIS, NFSTP, ServSafe or equivalent.
• Smart Serve certified.
• Solid understanding and practical knowledge of Industry principles and service etiquette.
• Ability to communicate, motivate and lead effectively.
• A proactive approach toward day-to-day activities and shifting demands.
• P & L knowledge and ongoing awareness of financials.
• Proven to perform well under pressure; manage multiple priorities simultaneously.
• Ongoing awareness and responsiveness to client satisfaction.
• Available to work evenings, weekends and holidays as required.
• High-energy, client-service attitude.

Additional Information

Apply by: July 20, 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Maple Leaf Sports