Job Description

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!



The Assistant Manager - eCommerce is responsible for supporting daily operations, managing staff performance, and ensuring smooth execution of eCommerce processes, bridging day-to-day activity with departmental growth initiatives and operational compliance.



If you have a passion for thrifting, making a difference in your community, helping people and the environment - come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.



We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.



During the recruitment process, accommodation is available upon request.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported. Diversity, equity, accessibility and preserving the environment are important to us. Building a workforce which reflects the diversity of the communities in which we live and serve is our goal.

Mission:

Changing Lives and communities through the power of WORK.

Vision:

Everyone working and thriving in sustainable communities.

Values:

I

nclusion: Embracing all people equally

C

ompassion: Serving with heart

A

spiring Workforce: Together changing lives through the power of WORK

R

espect: Embracing diversity, upholding all people with dignity and trust

E

mpathy: Ability to walk in each other's shoes

Why You Will Love Goodwill

We have an amazing team and workplace:


Diverse, inclusive, and dynamic culture. Employer of choice across Southwestern Ontario who meets the Federal Government's 50/30 challenge for diversity in leadership. Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations). Mission-driven organization committed to the Power of Work. Environmentally committed to meeting our goal of zero waste on planet earth. Respectful, fun, and supportive team and leadership. Accredited through CARF International.

Competitive Compensation Package includes:


Benefits (dental/health) available for full-time and some part-time positions (based on hours worked). Registered Pension Plan opportunity for various roles. Employee discount at retail locations.

Exciting career training and coaching:


Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:


Individual personal and professional development support with Life Coach & Employee Assistance Program. Work-life balance with scheduling flexibility.

What You Will Do

Manage and support daily eCommerce operations, overseeing processing, listing, shipping, and customer service to ensure departmental goals and targets are met. Train, develop, and supervise team members, including scheduling, time tracking, and performance documentation. Promote and enforce workplace health, safety, loss prevention, and Lean-oriented processes to improve efficiency, safeguard property, and standardize work. Identify and address workflow bottlenecks, inefficiencies, and operational gaps, driving continuous improvement. Use performance data to build dashboards and reports that track KPIs, support analysis, and inform decision-making. Encourage innovation by supporting new ideas, process improvements, and pilot initiatives. Maintain strong working knowledge of backend systems (e.g., Upright Lister, ShopGoodwill, eBay, EasyPost), including platform settings, workflows, and integrations, and assist with troubleshooting and system improvements. Collaborate with vendors and internal departments to resolve operational and logistical issues affecting efficiency and performance. Engage with retail stores by offering feedback, sharing performance insights, and helping improve item selection for eCommerce. Assist in handling escalated customer service issues, ensuring timely resolution and a positive customer experience. Develop, review, and maintain SOPs, process documentation, and training resources in collaboration with the Learning team and frontline staff. Support the rollout of new tools, workflows, or process changes, ensuring smooth adoption by the team.

What We Are Looking For

Strong written and verbal communication skills, with the ability to collaborate effectively in a diverse environment. Proven ability to translate strategic goals into actionable operational plans. Customer service skills for interacting with buyers, internal teams, donors, and retail partners. Strong organizational skills with attention to detail in managing workflows and inventory accuracy. Understanding of photography principles and ability to capture quality images for online listings. Knowledge of item testing, inspection, cleaning, and ensuring functionality across a wide range of products. Competence in Microsoft Office (Word, Excel, Outlook) and data entry. Health and safety knowledge, including loss prevention procedures and audit practices. Proven experience managing processes and supervising staff in a production or retail environment. Ability to coach, train, and develop team members for improved performance. Experience in shipping, receiving, inventory management, and related logistics considered an asset. Knowledge of rare, collectible, and unique items, and ability to maintain awareness of market trends. Experience with image editing or photo manipulation software (e.g., Photoshop) considered an asset. Satisfactory criminal reference check (vulnerable persons check).

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Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.
APPLICATION DEADLINE: September 22, 2025