Job Description

Are you a confident, results-driven leader with a passion for footwear and a knack for creating exceptional shopping experiences?

Devon Shoes in Metrotown

is looking for a dedicated and energetic Full Time

Assistant Manager

to join our team and help lead our store to success.

If you thrive in a fast-paced retail environment and are ready to step up and make a difference, we want to hear from you!

What You'll Be Doing: The Core Responsibilities

As the Assistant Manager, you'll be the Store Manager's right hand, ensuring the smooth and efficient operation of the store. Your key responsibilities will include:

Team Leadership & Motivation:

Inspiring and motivating the sales team to achieve daily, weekly, and monthly sales goals.

Performance Management:

Ensuring staff are completing their assigned tasks and maintaining high standards of customer service and operational efficiency. This includes holding team members accountable and providing constructive feedback.

Operational Excellence:

Proactively identifying tasks and needs within the store, delegating responsibilities, and ensuring follow-through to completion.

Inventory & Visual Merchandising:

Overseeing the proper receiving, processing, and display of merchandise, including ensuring all stock is correctly priced and that the sales floor is well-stocked and visually appealing.

Customer Service & Issue Resolution:

Handling escalated customer complaints and challenging situations with confidence, diplomacy, and a solutions-oriented approach.

Sales Floor Support:

Stepping onto the sales floor to assist staff with selling and serving customers, especially during peak hours or when support is needed.

Scheduling & Administration:

Assisting with staff scheduling to ensure adequate coverage and managing general administrative tasks as needed.
Additional Assistant Manager Duties:

POS & E-commerce Management:

Becoming proficient with our

Shopify

point-of-sale (POS) system and managing the in-store side of online order fulfillment.

Loss Prevention:

Training staff on loss prevention measures and maintaining a constant awareness of store security.

Training & Onboarding:

Assisting in the training and onboarding of new staff members, focusing on product knowledge, sales techniques, and company policies.

Cash Management:

Overseeing daily till counts, deposits, and ensuring accurate cash handling procedures are followed.

Keyholder Responsibilities:

Opening and closing the store, securing the premises, and acting as the manager-on-duty in the Store Manager's absence.
What We're Looking For:

Proven Experience:

A minimum of

one (1) year of prior management or supervisory experience

in a retail or customer-facing environment is essential. Footwear or fashion retail experience is a strong asset.

Strong Leadership:

Demonstrated ability to lead, motivate, and manage a team effectively.

Confidence & Dedication:

A high degree of self-assurance and the dedication to commit fully to the store's success, including flexibility to work a varied schedule including evenings and weekends.

Organizational Skills:

Excellent delegation, time management, and organizational abilities.

Tech Savvy:

Familiarity and comfort with using

Shopify

or similar POS/e-commerce platforms.
Why Join Devon Shoes?

At Devon Shoes, we pride ourselves on offering quality footwear and exceptional service. You will be a vital part of a supportive team, with opportunities to develop your retail leadership skills further.

Ready to step into this exciting role? Apply today!

Job Types: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Benefits:

Flexible schedule Store discount
Education:

Secondary School (required)
Experience:

Store management: 1 year (preferred)
Willingness to travel:

25% (preferred)
Work Location: In person