Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we\xe2\x80\x99re here for our friends, neighbours, family members and colleagues.
We succeed through collaboration and commitment and set a high bar for ourselves and those around us.
We\xe2\x80\x99re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well\xc2\xae. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.
SUMMARY: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the Food department operations to ensure departmental and store objectives are achieved.
DUTIES & RESPONSIBILITIES:
Operations
Role models best practice customer service at Shoppers Drug Mart
Manages the daily operational resources (human, physical, financial) of the Food department following the Store Standards
In collaboration with FSM, set goals and objectives for the Food department
Orders product and works with FSM to maintain balanced inventory
Achieves and supports shrink initiatives, including rotating stock, removing discontinued product, and pricing strategy
Works with FSM to ensure pricing and ticketing of merchandise is correct
Ensures food safety standards are achieved
Successfully completes and passes the foodwise handling certified course
Ensures tasks get accomplished in a timely fashion
CUSTOMER SERVICE
Ensures that exceptional customer service is provided beyond expectation, as outlined in operational procedures guidelines
Assists FSM to ensure all product-related processes are implemented effectively
Answers inquiries (ie. location of product, rain checks) and resolves customer complaints according to guidelines
Demonstrates product knowledge and familiarity with location of products
Empowers employees to ensure customer satisfaction
Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
MARKETING AND MERCHANDISING
Spotlights new or exclusive products at daily huddles
Assists the FSM in adherence to all marketing programs and initiatives, which may include:
Retail price management
Planograms, core programs, and merchandising techniques
Flyer implementation and local advertising initiatives
Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
Creates and maintains proper displays to reflect seasonal/promotional programs and ensures value events are set-up and taken down according to schedule
Maintains store image standards as outlined in Operating Standards
Orders stock in absence of FSM
HUMAN RESOURCES
Assists in the hiring process for Food department (recommends to FSM and/or Associate)
Ensures employees are properly trained in all aspects of their role and provides on-going coaching and instructions
Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
Complies with employment legislation
Ensures employees comply with all policies and procedures
Works with the FSM on scheduling needs for the department
Supports the FSM/Associate as required with WFM processes including (but not limited to) review, editing and authorizing Timesheets, Schedule modifications and approving time-off requests
FINANCE
Assists in achieving projected sales growth targets
Assists in reduction of shrink and damages
GENERAL
Complies with all health and safety regulations
Complies with all store policies and procedures
Performs other responsibilities as assigned by FSM and/or Associate
Maintains confidentiality in all manners pertaining to Shoppers Drug Mart Franchised business and its operation
Ensures Store Standards are followed
Complies with loss prevention policies and procedures and ensures they are executed in the department
MANAGEMENT/SUPERVISION/LEADERSHIP SKILLS REQUIRED
Provides support to all department employees and other non-Rx parties within the store, as required
Provides direction under the guidance of the FSM
QUALIFICATIONS
Planning, Judgement and Decision Making
Independent thinking and decision making \xe2\x80\x93 Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
Planning and preparation for Inventory management
Monitor service levels on SKUs to control inventory
Identify overstock and develop a clearance strategy
Identify and recognize superior performance of employees
Work with FSM to create in-store training program for employees
Work with FSM to achieve financial goals for the business
Use judgment and decision making skills to control expenses
EXPERIENCE
Previous retail work experience specific to produce, cold deli, hot deli and/or meat
Experience in a fresh retail department including knowledge of purchasing, pricing and financial analysis
Knowledge of applicable legislation as it pertains to the retail food industry, i.e. Food Premises Regulation (food safety), Occupational Health and Safety Act and Regulations, etc.
Has demonstrated ability to drive the business and lead by example
Supports all Corporate programs within the business
Ability to prioritize activities quickly in response to changing initiatives
Must work effectively with all Employees and management teams
Superior interpersonal and coaching skills
Supervisory experience
Superior interpersonal skills
Efficient time management ability
Financial analysis ability
Strong verbal and written communication skills
Effective organization and planning skills
Computer literacy
Commitment to providing exceptional customer service
WORKING CONDITIONS
Ability to work flexible shifts which may include nights and weekends
PHYSICAL REQUIREMENTS
Ability to lift up to 50 pounds
Ability to climb ladder
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
J2WRTL J2WFSM
Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.
Employment Type: Full time
Type of Role: Regular We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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