Job Description

We are seeking a dedicated and motivated Assistant Manager to join our team. The ideal candidate demonstrate commitment to Sunterra's Legendary customer service, natural leadership abilities, a solid work ethic and a passion for food and will play a crucial role in supporting the Store Manager in daily operations. The applicant will be an effective and confident communicator, and lead by example. Colleagues would describe the applicant as an enthusiastic, dynamic, and positive individual who has contributed significantly to his/her team-centered work environment, and is ready to take the next step forward in their career with Sunterra. As an Assistant Manager, you will be responsible for supervising staff, managing payroll, and contributing to the overall success of the store. The position requires an individual with proven team management skills, excellent multi-tasking and task management skills and the ability to understand all financial documents relating to the performance of the stores and the ability to continually drive the business forward.

•Open Availability required•

•Reports to: Market Manager•

Duties & Responsibilities:

• Assist in overseeing daily store operations, ensuring adherence to company policies and procedures.
• Supervise and train team members to enhance their skills and performance.
• Manage payroll processes accurately and efficiently.
• Collaborate with the Store Manager on budgeting and financial planning to achieve sales targets.
• Assist in discussions of pricing strategies to maximize profitability while maintaining competitive pricing.
• Drive sales by actively engaging with customers and promoting products effectively.
• Participate in recruiting efforts to build a strong team that aligns with company values.
• Support training development initiatives to foster employee growth and retention.
• Maintain a clean, organized, and welcoming store environment for both customers and staff.
• Training Team Members to provide superior "legendary" customer service.
• Ensuring all standardized recipes are being followed without deviation
• Coaching and developing Team Members on daily tasks.
• Ensure proper sanitation procedures are being followed, with regular follow-up.
• Responsible for all assigned orders and ensuring the order guides are being completed correctly.
• Responsible for all assigned orders and ensuring the order guides are being completed properly
• Setting routines for Team Members to follow in order to monitor production and productivity levels.
• Updating and weekly follow up with prep charts in order to reduce waste and continually have full and abundant showcase selection.
• Inventory Management.
• Proper use of company systems which include but are not limited to production charts, routines and waste sheets
• Weekly meetings with the management team to discuss sales and action plans for sales increase
• Monthly inventory of assigned orders, with follow-up of all other departments.
• Checking orders to guarantee accuracy, signing off on invoices.
• Daily follow up with Market Chef and Team Leads to maximize productivity, labour, proper rotation, product costs and order, execution of delivery and weekly sales analysis.
• Management of QB time to manage scheduling and labour budgets.
• Following daily management routines
• Responsible for closing and opening duties within the market.
• Daily follow up on cash handling procedures and deposits.
• Working in the market to make sure everything is full, colorful and abundant for service
• Working with Team Members on promoting and executing the fresh rewards loyalty program
• Work with management team to utilize management information tools and analyze financial reports to identify and address trends and issues in performance.
• Team Member Development & Team Building
• Recruitment tasks (resume screening, interviewing, hiring paperwork, etc.)
• Providing Team Members with, coaching, feedback, and developmental opportunities, and building effective teams.
• And more...

Qualifications:

• Progressively responsible retail experience
• Supervisory experience
• Experience analyzing financial reports
• Food safe, WHIMIS training and first aid preferred but not required

Required Knowledge, Skills and Abilities

• At least 1 year of management/team lead experience is required.
• Ability to work in fast paced environment
• Ability to manage effectively in fast paced environment
• Ability to manage multiple situations simultaneously
• Knowledge of customer service skills
• Communicate and work as a team with fellow Team Members
• Organization and planning skills
• Strong problem-solving skills
• Team building skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload through time management and delegation

Education

• College degree in business or a closely related field may substitute for a portion of the required experience
• High school or GED required
• Previous Post-Secondary education relating to business or business management also considered an asset

Physical Requirements

• Constant standing/walking
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 30Ibs
• Occasional ascending and descending ladders
• Constant computer/POS Register and bar equipment use
• Constant receiving detailed information through oral communications

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits:

• Company events
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• Store discount

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Retail management: 2 years (preferred)
• Customer service: 3 years (preferred)
• Supervising: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person