Job Description

Assistant Manager, Burnaby Swim

Who we are

We are a fast-growing leader in children's programming who offer high-quality bike soccer and swim lessons across North America.

Our mission

We inspire kids to believe in themselves.

Why you'll love working at Pedalheads

Growth

Pedalheads has 250+ locations in 40+ cities with 3500+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 3 years while maintaining a "love what you do" culture with considerable flexibility and opportunity for professional growth.

Culture

Our people consistently attribute their love of working at Pedalheads to the culture and team. We're all about creating a supportive, energizing team environment with fun, friendly and driven people.

Opportunity

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

Purpose

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there

Dive into Your Next Adventure with Us!

Are you a dynamic, high-energy individual who thrives in fast-paced environments and excels at multitasking? Do you live and breathe recreation and swimming, and have a passion for creating fun, engaging experiences for others? If so, we want you to join our team as the Aquatic Assistant Manager, Burnaby!

About the Role:

We are looking for a lively, energetic person who thrives in fast-paced environments and lives for multitasking. You love interacting with people, communicating with ease, and are committed to knowing every customer by name. You are a people leader who creates a playful work environment while being able to hold your people accountable.

This is a full-time position. A typical work week for an Assistant Manager, Burnaby Swim would be evenings and weekends, during our peak operation times however this is subject to change with operational needs.

Duties and responsibilities

Business Operations

Full cycle operations a well-run business, establishing a welcoming, family-focused environment Working with the Manager to ensure strategic plans are implemented to reach company KPI's Ensures that procedures and safety standards are being followed and upheld

Leadership

Provides leadership, direction, and support to the Burnaby team Recruits, interviews and hires the best swim instructors and lesson supervisors mentors, and develops swim staff through a nurturing environment where they can excel through encouragement and empowerment Ensures swim staff are adhering to high quality teaching methods and providing an overall safe and fun experience for campers Schedules staff and ensures consistency within instructors

Program Development

Acts as a trusted communicator, staying informed on program offerings, policies, and changes, and ensuring all key information is shared with your team and applied at the facility Supports the building of relationships within the communities and leverage these relationships to promote growth of the Pedalheads brand Seek new strategic growth opportunities for daytime programs Grows revenue by driving sales and business results through premium customer experience, employee relation, and detail-oriented operations.

Customer Service

Has the foresight to prevent complaints before they occur Has an empathetic approach to customers, being an active listener, acknowledging their concerns and being able to action upon them with care and deliberation Provides excellent customer service and takes ownership of elevated customer issues, always aiming to find the best possible solutions, delivered in the best possible way. Reviews and analyzes customer satisfaction scores to identify patterns and trends, providing support and guidance to your team to act where required. Analyzes performance in quality and efficiency, and drives improvements to meet strategic goals

Competencies

Strong and dynamic leader and mentor Customer service specialist Outstanding organizational skills, detail oriented Exceptional interpersonal skills with ability to interact and build strong relationships with individuals at all levels. Decisive decision maker, able to quickly diagnose problems and create solutions. Personal integrity and initiative; a self-starter willing to "roll up your sleeves."

Qualifications

A minimum of 1 years' experience in a supervisory position within operations environment, tourism, recreation or child and youth programming an asset A minimum of 2 years' experience with customer service and customer relations A high proficiency with Microsoft Excel or similar spreadsheet software

Assets

An undergraduate degree in business, operations, management, or recreation Experience working in recreation, children's programming, hospitality, and/or the restaurant industry Experience with ADP Workforce Now, scheduling, approving hours Experience delivering training sessions to youth (17-24) Experience in prospecting and/or sales Previous experience with CRM Swim for life instructor certification and national lifeguard certification an asset

Direct reports

Lesson Supervisors and Swim Instructors

PAY AND PERKS

The successful candidate will be paid an annual salary of

$52,000 to $56,000

, commensurate with experience, based on a 40-hour work week. This position is based out of our Burnaby pools (Fitness 2000 & Green Tree).



Finding the perfect person for this job is very important to us and we recognize the value in that;

Annual profit share eligibility; Personalized benefits through our health and wellness program; Retirement benefits - RRSP matching program; We offer above average vacation entitlement to enjoy over the rest of the year, including an annual paid holiday closure; Annual professional development allowance; Support, including some paid time, for community responsibility/volunteering; Maternity and parental leave top up; Annual staff trip/retreat for planning and year end celebrations. Previous trips include Cabo San Lucas, Puerto Vallarta, Los Angeles, and Palm Springs; Growth and advancement.

If you're ready to dive into a role where your love for recreation and swimming can shine and where your leadership skills will make a splash, apply now and become a key player in our energetic team!

APPLICATION PROCESS

To apply please submit your application online.

This is a truly amazing time for Pedalheads and we're excited to be expanding our team and creating so much opportunity and growth for both our staff and the kids that come to our camps. Apply now and find out why Pedalheads people love what we do.


Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities.


We welcome applications from individuals of all identities and backgrounds. If you face any barriers to employment or require financial assistance or other accommodation during the recruitment and/or employment process, please feel free to contact the People and Culture team in confidence.


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