Job Description

Assistant Gerant (40 heures par semaine)

En tant qu'Assistant Gerant, vous integrez les pratiques de leadership de Lush

dans toutes les facettes de vos interactions avec la clientele, le reste du personnel et les

operations : soyez authentique, faites preuve de curiosite, dirigez avec assurance, adaptezvous et evoluez, cultivez le talent et soyez determine.e.



Les gestionnaires en formation soutiennent l'equipe de gestion de la boutique au besoin dans

tous les domaines de l'entreprise et tel que delegue par leur leader de marche. En tant que bras

droit du ou de la gestionnaire, le ou la gestionnaire en formation prendra en charge les taches

du ou de la gestionnaire au besoin pour soutenir un environnement propice a l'excellence

operationnelle et a une bonne experience pour la clientele et le personnel, tout en augmentant

les ventes.

Responsabilites

Ventes et experience client :

Service a la clientele : collaborer avec votre equipe sur des plans pour depasser vos
objectifs de vente quotidiens, et assurer une experience client unique et inclusive qui

permet a chaque personne de se sentir accueilli.e, ecoute.e et satisfait.e.
Faire grandir la marque : en boutique et au moyen de l'engagement communautaire et
autres initiatives d'augmentation de l'achalandage, eduquer la clientele et le personnel a

propos de nos valeurs en tant que marque et expliquer notre position sur les tests sur

les animaux, les cosmetiques les plus frais, les achats ethiques, les produits 100 %

vegetariens, les produits faits a la main et les produits nus.
Passion pour les produits : ameliorer la connaissance des produits en apprenant et en
faisant constamment des recommandations eclairees qui repondent aux besoins de la

clientele.
Augmenter les ventes : demontrer un sens aigu des affaires et une comprehension de
vos indicateurs et de vos rapports et comment les influencer grace a des

comportements sur le plancher des ventes pour obtenir des resultats rentables.

Leadership d'equipe :

Diriger avec assurance : etre present.e pour soutenir votre equipe sur le plancher des
ventes, repondre aux questions, eliminer les obstacles, resoudre les problemes et les

motiver a atteindre leurs objectifs de vente.
Cultiver le talent : etre responsable de son propre developpement, evaluer sa
performance, demander de la retroaction, chercher des ressources et des occasions

pour ameliorer ses aptitudes, ses connaissances et ses competences.
Etre authentique : etre authentique avec vos besoins et votre retroaction a votre equipe
et a vos leaders et s'adapter aux besoins de l'entreprise au besoin.
Etre determine.e : mobiliser votre equipe a tous les niveaux de l'entreprise pour vous
assurer qu'elle est inspiree et motivee, qu'elle etablit de solides relations entre collegues

et avec la clientele et qu'elle est connectee aux valeurs de la marque.
Recrutement et selection : s'assurer d'avoir un personnel hautement performant en
travaillant activement au sein de vos marches pour reseauter, recruter, embaucher et

planifier la releve.
Formation du personnel : collaborer avec votre gestionnaire pour creer et mettre en
oeuvre des plans pour augmenter l'engagement du personnel, le maintien en poste, le

rendement et les pratiques d'equite, de diversite et d'inclusion.

Excellence operationnelle :

Politiques et procedures : aider votre equipe de la gestion pour que votre boutique soit
conforme et vous assurer que votre personnel respecte les normes de l'entreprise

concernant l'ouverture et la fermeture, le temps et les presences, l'integrite des produits,

le milieu de travail respectueux et les protocoles de sante et de securite et la

communication quotidienne.
Politiques et procedures : aider votre equipe de la gestion pour que votre boutique soit
conforme et vous assurer que votre personnel respecte les normes de l'entreprise

concernant l'ouverture et la fermeture, le temps et les presences, l'integrite des produits,

le milieu de travail respectueux et les protocoles de sante et de securite et la

communication quotidienne.
Normes visuelles et mise en marche : identifier et soutenir le developpement de votre
equipe pour favoriser un environnement de travail propre et harmonieux et suivre les

normes de mise en marche et de design pour fournir une experience client coherente et

augmenter les ventes.
Horaires, temps et presence : vous assurer que le bon nombre d'employe.e.s ayant les
bons niveaux de competence sont prevu.e.s aux heures de pointe et que les pauses et

les repas sont attribues et consignes de facon appropriee pour assurer le bien-etre du

personnel et l'exactitude de la paie.

Qualifications

Requises :

de un a trois ans en gestion ou en supervision dans le domaine de la vente du detail; excellentes competences d'ecoute et de communication; excellentes competences d'analyse, esprit critique et resolution de problemes; excellentes competences d'organisation et de gestion du temps; solides competences en matiere de service a la clientele, de supervision et de vente; connaissances et interet envers les soins pour la peau, les cosmetiques naturels et les

entreprises ethiques;

capacite a travailler a des heures flexibles pour repondre aux besoins de la boutique, y

compris les jours feries, les soirs et les fins de semaine.

Privilegiees :

experience des modeles de service a la clientele bases sur la consultation; capacite a developper et a former le personnel grace a un encadrement et une
retroaction positifs;
maitrise d'Excel, de la suite Microsoft et capacite d'adaptation a d'autres systemes, au
besoin
competences de base en RH pour l'embauche, la planification, la formation et la gestion
du rendement;
maitrise de l'anglais, de l'espagnol, ou d'autres langues.

Position:

Assistant Manager

Hours: 40 Weekly

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Ever wondered what it's like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lush's Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.



The ASM supports the Shop Manager as needed in all business areas and as delegated by their Market Leader; as second-in-command the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: Sales & Customer Experience:

Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day. Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives. Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example. Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan. Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget. Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

1-3 years managing or supervising in a retail environment Excellent listening and communication skills Excellent analytical, critical thinking and troubleshooting skills. Excellent organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

+ Experience with consultation-based customer service models + Ability to develop and train staff through positive coaching and feedback
+ Proficient in excel, Microsoft suit, and adaptable to other systems as required
+ Basic HR skills in hiring, scheduling, training, and performance management
+ Experience in cross cultural collaboration and DEIB or social justice training
+ Fluency in Spanish, French or other languages

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At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.

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Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

Best of luck on your job search, and don't forget to follow us to learn more!

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here.

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Metis peoples.



Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.