Job Description

Assistant General Manager

About the Role

We are seeking an experienced and highly organized

Assistant General Manager (AGM)

to support the day-to-day operations of a housing cooperative. Reporting directly to the General Manager, the AGM plays a key leadership role in administrative management, employee relations, arrears and evictions administration, special projects, and operational oversight. This position works closely with the Board of Directors, senior staff, and external partners. Neill-Wycik Co-operative College is an equal opportunity employer committed to diversity and inclusion. Accommodation is available throughout the recruitment process in accordance with applicable legislation, and applicants are encouraged to request accommodation as needed.

Who We Are

Neill-Wycik Co-operative College is a large, non-profit student housing cooperative in downtown Toronto, providing affordable accommodation to post-secondary students. The co-op is mission-driven, community-focused, and rooted in cooperative values and member engagement. The organization supports a diverse membership of current student and alumni and operates a large residential facility alongside ancillary operations - including a short-term summer hostel. Neill-Wycik is governed by an elected Board of Directors and staffed by a mix of unionized employees and management professionals, working collaboratively to deliver safe, well-managed housing and services.

Key Responsibilities

Employee Relations & Administration

Administer and maintain records related to unionized employee discipline Support grievance processes, arbitration, and negotiations as required Assist the General Manager with complex employee relations matters

Arrears & Evictions

Track member arrears in collaboration with the Bookkeeper and General Manager Meet with members to discuss repayment options Administer internal arrears procedures and Landlord and Tenant Board applications Prepare and submit required documentation and attend hearings and mediations Coordinate collections for outstanding arrears after member departure

Management & Office Operations

Ensure compliance with health and safety, accessibility, and mental health legislation Participate on the Joint Health and Safety Committee Administer employee benefits and RRSP programs Manage banking and financial administration, including online banking, transfers, and POS systems Assist with General Members' Meetings and Board-related administration Additional duties assigned by the General Manager

Special Projects & Capital Work

Provide administrative coordination for capital projects and member communications Coordinate unit access, notices, and temporary relocations during capital work Assist with RFPs, RFQs, and capital planning Support system and process improvements, including housing databases and online platforms

Leadership & Coverage

Assume General Manager responsibilities during absences Provide supervisory coverage for department leads as required Attend Board and Committee meetings as needed Supervise Housing staff and support departmental operations

Hostel Operations Oversight

Oversee hostel operations and support the Hostel Operations Manager Ensure alignment between hostel operations and organizational objectives

Qualifications

Experience in housing, property management, nonprofit, or cooperative environments (an asset) Knowledge of Landlord and Tenant Board processes Experience working in a unionized workplace Strong organizational, administrative, and communication skills Ability to manage multiple priorities in a fast-paced environment Proficiency with databases, financial systems, and Google Workspace Experience managing budgets in a workplace setting. Experience with StarRez (an asset)

What We Offer

Competitive salary:

$70,000 - $80,000

Full-time, stable employment Opportunity to work in a mission-driven, community-focused organization Collaborative leadership environment

How to Apply

Interested candidates are encouraged to submit their resume and cover letter. Only shortlisted candidates will be contacted.

Full-Time

Salary:

$70,000 - $80,000 annually

Benefits

: Comprehensive benefits package and RRSP after probationary period

Background check required (cost reimbursed by the co-op).

Start Date:

May 2026

Job Types: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Ability to commute/relocate:

Toronto, ON M5B 1G7: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you legally eligible to work in Canada?
Language:

English (required)
Work Location: In person

Expected start date: 2026-05-04