Job Description

JOB SUMMARY

: The Assistant General Manager will be responsible for all aspects of the business, including the overall in-house guest experience, reservations, escape rooms, axe-throwing, responsible alcohol service (as applicable), inventory management, systems management, maintenance and upkeep of facilities, promoting customer reviews and sales initiatives, and managing day-to-day employment matters.

KEY RESPONSIBILITIES / MANAGEMENT TASKS

:

The Business:

Manage all aspects of the operation alongside the General Manager Know your business and understand immersive entertainment trends and tastes Attend local networking events as necessary and develop community relationships Help establish "Escape Manor" as a premiere entertainment brand in the city Understand budgets, forecasts and other operational targets Report out on targets and make recommendations as to best practices Lead by example and be a resource to all members of the team
People:

Hire, train, and maintain an exceptional team (using HR files) Schedule employees and determine optimal staffing levels Create development plans for leaders and front-line staff Establish and execute ongoing performance management programs Work with the GM on new menu ideas, staff incentives and monthly targets Manage labour costs in accordance with budget Develop a culture of service excellence and "cheerleading" to drive staff engagement
Facilities and Systems

Keep the venue in pristine shape, including front and back of house areas Monitor and manage lounge, escape rooms and axe-throwing areas Check washrooms, storage and food service areas for cleanliness Maintain and continuously improve lounge activations and escape rooms Be an expert on brand standards, systems (POS, HR) and software and marketing tools Develop storage and inventory systems for escape room and axe-throwing materials Ensure venue is fully stocked with all necessary supplies and backups
Food and Beverage Service

Create and manage menus and F&B offerings Work with vendor representatives to develop strong account relationships Run table checks and engage guests in lounge and axe throwing areas Implement responsible alcohol service protocol and culture Monitor bar and floor cleanliness and flow Periodical revenue drops to the bank for deposit
Community Outreach and Digital Marketing

Seeking opportunities, negotiating presence at, and fulfilling event presence at varying locals and events conducive to our market Creating an outreach sub-calendar within the master marketing calendar, outlining potential activations that we should be a part of and the cost associated Procuring and delivering fun and relevant media and providing engaging on-brand copy to enrich the lives of our current and future guests, through various media channels
Guest Services and Other

Daily review and response to site-specific customer correspondence (email, voicemail) Pre-intro to any larger groups coming in that week Follow-up thank you and feedback call to all larger groups Promote and respond to customer reviews on socials Develop and distribute marketing collateral as appropriate Other management tasks as assigned or required from time to time
Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Additional pay:

Bonus pay
Schedule:

10 hour shift 8 hour shift Day shift Night shift
Experience:

Management: 3 years (required) Bartending: 3 years (required)
Licence/Certification:

Smart Serve (required)
Work Location: In person