Job Description

Assistant General Manager

Edmonton, AB

Assistant General Manager

Work Location:

(West Edmonton Mall)

About the Museum of Illusions

Museum of Illusions is the world's largest and fastest-growing museum chain, with over 50 locations across 26 countries and ambitious plans for further expansion. Since its launch in 2015, our original concept has quickly become a globally recognized brand and a leading attraction in every city where we have become present. We invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.

Assistant General Manager Role Overview

The Assistant General Manager is responsible for the day-to-day operations of the museum, overseeing staff recruitment, training, and scheduling, as well as museum maintenance and event execution. The Assistant General Manager will also participate in planning and implementing operational policies, procedures, and protocols. To be a great fit for this role, you should have a consistent work history and previous experience in entertainment or museum operations, along with a passion for guest services and team mentoring.

Key Responsibilities

Participate in hiring and training of new museum staff. Implement company training procedures for the museum location. Understand the museum's sales forecast to ensure staff levels are appropriate within the museum daily. Obtain staff availability and utilize it to plan and post the employee schedule bi-weekly. Supervise and support the Shift Supervisors to ensure their shifts operate efficiently and effectively. Maintain a high standard of guest experience, ensuring guest satisfaction and engagement. Monitor and maintain the museum's cleanliness, exhibits, and overall maintenance. Ensure museum policies and procedures are followed. Work with the General Manager to execute a strategic plan for the museum's growth and sustainability. Along with the General Manager, represent the museum in the community by forging relationships with local organizations, educational institutions, and business clients. Prioritize and manage multiple projects simultaneously, follow through on issues in a timely manner, and demonstrate forward thinking. Prepare and execute field trips, special events and influencer visits within the museum alongside Marketing and Sales. Collaborate with Assistant General Managers from other museum locations to identify and implement best practices.

Qualifications

Post secondary education required or equivalent experience. Minimum of 5 years of relevant experience in the same or similar role Proven experience in a leadership role within the entertainment industry. Strong financial management skills with experience in budgeting and P&L responsibility. Ability to deliver accurate results, analyze workflows, and prioritize tasks to meet deadlines with minimal supervision. Exceptional communication and interpersonal skills. Demonstrated ability to lead and inspire a diverse team. Knowledge of current best practices in the entertainment industry. Understanding of marketing, sales, and visitor engagement strategies. organized, detail-oriented, adaptable, responsive, and self-motivated. Advanced proficiency in Microsoft Office programs (Word, Excel, PowerPoint). Proficient in English language.
Job Types: Full-time, Permanent

Expected hours: 40 per week

Work Location: In person