Job Description

Location: 1011 Upper Middle Rd, Unit D5, Oakville, Ontario, L6H 4L3

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

DUTIES & RESPONSIBILITIES:

Operations

• Role models best practice customer service at Shoppers Drug Mart
• Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
• Participates in hiring/onboarding of new cashiers
• Ensures all Cash staff have completed cash training and customer service training through SDMU
• Identifies and trains Supervisors from existing cashiers where possible
• Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
• Update Process Board with tasks from store walk
• Ensures tasks get accomplished in a timely fashion
• Ensures that backroom inventory management initiative (BIMI) is to standard at all times
• Generates daily low stock report and provides to merchandisers/section captains
• Communicates expected deliveries with receiver to develop an action plan for receiving
• Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques

Customer Service

• Proactively engages customers with increased focus during peak traffic times
• Assists FSM to ensure all product-related processes are implemented effectively
• Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
• Coaches and trains all new merchandising hires on Store Standards
• Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
• Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
• Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
• Demonstrates product knowledge and familiarity with location of products throughout the store
• Empowers employees to ensure customer satisfaction

Marketing and Merchandising

• Oversees implementation of store marketing programs
• Spotlights new or exclusive products at daily huddles
• Ensures staff know about upcoming events to share with customers
• Recognizes CSI performers
• Oversees PC Optimum program including communication of performance and review and follows up of individual operator ID performance for sign-ups and email captures
• Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives
• Creates and maintains proper displays to reflect seasonal and promotional programs
• Ensures value events are set-up and taken down according to schedule
• Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
• Responsible for replenishment orders in absence of FSM

Human Resources

• Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM)
• Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions
• Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
• Complies with employment legislation
• Ensures employees comply with all policies and procedures

Finance

• Assists in achieving projected sales growth targets
• Assists in effective expense management

General

• Complies with all health and safety regulations
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the department
• Ensures Store Standards are followed
• Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation
• Perform other duties as assigned

Management/Supervision/Leadership

• Provides support to all non Rx parties within the local store
• Provides direction under the guidance of FSM

QUALIFICATIONS

Planning, Judgement and Decision Making

• Independent thinking and decision making \xe2\x80\x93 Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
• Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
• Planning and preparation for Inventory management
• Monitor service levels on SKUs to control inventory
• Identify overstock and develop a clearance strategy
• Identify and recognize superior performance of employees
• Work with FSM to create in-store training program for employees
• Work with FSM to achieve financial goals for the business
• Use judgment and decision making skills to control expenses

Experience

• Has demonstrated ability to drive the business and lead by example
• Supports all Corporate programs within the business
• Ability to prioritize activities quickly in response to changing initiatives
• Must work effectively with all Employees and management teams
• Superior interpersonal and coaching skills
• Supervisory experience
• Retail/grocery experience
• Superior interpersonal skills
• Efficient time management ability
• Financial analysis ability
• Strong verbal and written communication skills
• Effective organization and planning skills
• Computer literacy
• Commitment to providing exceptional customer service

WORKING CONDITIONS

• Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WRTL
J2WFSM

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada\'s diversity as an opportunity to better serve their communities, and strive to reflect the nation\xe2\x80\x99s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.\xe2\x80\x8b

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart