Job Description

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Hotel Overview: Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary Forbes 5-Star hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only Forbes 5-Star spa in Canada. For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.
OVERVIEW/BASIC FUNCTION:
Assist the Front Office Manager in supervision, staff training, scheduling, productivity and performance monitoring of all Front Office staff, Reservations Agents, PBX Operators, Concierge and Valet Attendants ensuring that all procedures are performed to the hotel's standards. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors. Assists in the the management of all aspects of the Front of House functions, in accordance with hotel standards. Upholds a service and management philosophy which guides respective staff toward meeting hotel standards. Also assists any function to guarantee optimum service to guests and employees.
QUALIFICATIONS:
Experience: Minimum two years' experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel. Supervisory experience helpful.
Education: High school diploma; some college.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Familiarity with yields management and cost controls; ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, understand guest's service needs, work cohesively with co-workers as part of a team, work with minimal supervision, maintain confidentiality of guest information and pertinent hotel data, ascertain departmental training needs and provide such training, direct performance of staff and follow up with corrections when needed, input and access information in the property management system/computers/point of sales system.
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Job Requirements:
EEO-1 Code: 500