Job Description

Company Description

Join us at our unique property, Sheraton Suites Calgary Eau Claire - managed by Accor under the Fairmont brand and operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one and other on a daily basis.

Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince\'s Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary\'s Urban Resort.

What is in it for you:

• Employee benefit card offering discounted rates in Accor & Marriott worldwide
• Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program
• Food & Beverage discounts at Sheraton Suites Calgary Eau Claire & Fairmont Palliser
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

Providing engaging, sincere, personalized service is one of the ways our Front Office colleagues are turning moments into memories for our guests at Sheraton Suites Calgary Eau Claire. Showcase your interpersonal strengths as an Assistant Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service.

What you will be doing:

• Consistently offer professional, friendly, and engaging service to colleagues & guests alike
• Assist the Front Office Manager in all aspects of the department and ensure service standards and procedures are followed
• Fulfill the role of Manager on Duty during shifts
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure proper staffing and scheduling for all Front Office colleagues in accordance with business needs and productivity guidelines
• Train, coach, develop and provide performance management to all Front Office colleagues on an ongoing basis
• Work closely with other departments to ensure the smooth management of operations through preparation and follow up
• Ability to work a variety of shifts and days of the week. Overnight shifts will be required, as well as weekend shifts on a regular basis.

Qualifications

Your experience and skills include:

• Previous experience, at least two years, in a Front Office setting, in a similar setting, is required
• Service focused personality is essential and previous leadership experience, in a full service hotel is an asset
• Computer literate with knowledge of Microsoft Office; prior experience working with Lightspeed or a related system is an asset
• First Aid certification or previous knowledge/experience with health & safety/first aid/emergency response is an asset
• Communicate thoughts, actions and opportunities clearly (both written & verbal) with proven networking/interpersonal skills
• Results orientated, positive outlook, attention to detail with a sense of urgency and ability to prioritize

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That\'s why you\'ll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London\'s The Savoy, New York\'s The Plaza, and Shanghai\'s Fairmont Peace Hotel. Our teams are guided by values of Respect, Trust, Innovation, Guest Passion, Sustainable Performance and Spirit of Conquest; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Accor