Job Description

Company Overview

The Sheraton Vancouver Guildford Hotel is one of Surrey's premier hotels. It is situated on the gateway to Vancouver, overlooking the Coastal Mountain range and the beautiful Fraser Valley. With 279 newly renovated guest rooms, 18 meetings rooms totaling 26,000 square feet, our space offers the utmost flexibility to fit the needs of our guests.

At Sheraton hotels, we create a welcoming place for our community to gather. Sheraton sees the world through the lens of community.

Together, we are better

. Every one of us is critical to the success of our hotel's larger mission. It is the energy of the collective that fuels us, unites us, and brings us together. We believe in the

Power of We

.

Be inspired by what's possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott.....

Be you

.

We are looking to grow our teams with individuals who share our energy and enthusiasm for creating exceptional guest service and would like to join our dynamic world of hospitality.

POSITION PURPOSE

Represents the Housekeeping Department when the Executive Housekeeper is unavailable. Inspect Rooms, Public Areas, and Laundry, Meeting Spaces assigned areas to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards.

ESSENTIAL FUNCTIONS

Core Responsibilities:

Ensures the laundry shift operations are compliant with all policies, standards, procedures and fostering teamwork.

Ensures consistent production workflow for efficiency and effectiveness. Supervise the entire laundry process, from sorting and washing to drying, folding, ironing, and delivery. Implement and enforce quality control procedures to ensure a high standard of cleanliness and presentation for all linens. Monitor the condition of laundry equipment, perform routine maintenance, and coordinate repairs to ensure optimal performance and minimize downtime. Manage inventory levels, advise of any necessary supplies, and track usage.

Additional Responsibilities:

Assist the Executive Housekeeper in formulating and establishing plans for all aspects of housekeeping management and operation.

Assists the supervision of housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and hotel policy.

Assists in training the Room Attendants in the procedures and techniques to use through the ABC's of Housekeeping. Training includes detailed instructions on the use of chemicals for different surfaces and procedures to report repairs and lost & found items.

Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.

Distributes and supervises the daily work schedules, reports, and assignments to Housekeeping staff.

Inspect all guest rooms, corridors and service areas for cleanliness and damage in assigned work section. Reports any damage and enters work order request into computer system.

Check all vacant rooms to make sure there are no occupancy discrepancies and report them to the housekeeping office.

Check all vacant pick-up rooms - dust and flush toilets.

Check all linen closets and Room Attendant's carts to make sure they are stocked adequately and neatly.

Ensures all occupied rooms are cleaned and prepared for guests daily.

Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift.

Checks and reports of all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to the Executive Housekeeper.

Ensure that all shower curtains are changed or cleaned on a regular basis.

Re-checks any inconsistencies that may have occurred throughout the day.

Works with Room Attendants in the cleaning of VIP rooms.

Conducts regular inventories of linen, supplies and uniforms ensuring required stocks are maintained.

Store safely and maintain all equipment, supplies and chemicals as required.

Recommends to the Executive Housekeeper any renovation and repair needs for rooms and public areas.

Reports problems with materials and equipment to Executive Housekeeper.

Responds to guest requests and immediately handles problems and complaints about housekeeping functions to maximize guest satisfaction.

Administers schedules to ensure all housekeeping functions are maintained and to minimize overtime payment.

Update daily schedule and call in/off room attendants as required when occupancies increase of decrease.

Assists the Executive Housekeeper and Director of Human Resources with the recruitment of all housekeeping staff setting both tasks and qualifications.

Recommend discipline when needed of all housekeeping staff to Executive Housekeeper.

Conduct regular meetings with housekeeping staff to assist in the efficient and smooth operation of the department.

Assists with performance appraisals of all housekeeping staff and prepare guidelines and time frames for improvement.

Participate in all staff and training meetings as required.

Assists with the training of staff to achieve the highest standard of service and guest satisfaction and to ensure that the scores for cleanliness are above the benchmark set by Marriott.

Instructs Housekeeping staff on emergency procedures relating to fire, theft, accident, medical emergencies and other threats to hotel and guest security

Ensures high standards of personal appearance and hygiene, clean and pressed uniforms and name badge as described in staff handbook for all housekeeping staff.

Maintains a high standard of hygiene and sanitation throughout all service areas

Reports any health or safety hazards to the Executive Housekeeper.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Marriott International rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

Perform general cleaning tasks using standard hotel cleaning products as assigned by the Executive Housekeeper to adhere to health standards.

Perform any other duties as requested, such as cleaning unexpected spills and executing special guest requests.

Process Guest Inquiries, Lost and Found and facilitate daily operation of department.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Must possess basic computational ability. Must possess basic computer skills.

Physical Demands

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to stand and exert well-paced mobility for up to 4 hours in length.

Position requires walking and giving direction most of the working day.

Must be able to lift up to 25 lbs. on a regular and continuing basis.

Must have the ability to bend, squat and frequently lift 25 lbs. and occasionally lift up to 50 lbs.

Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

Must be able to exert well-paced ability in limited space.

Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS

Education

High school or equivalent education required.

Experience

Prior housekeeping or supervisory experience preferred.

Licenses or Certificates

Not applicable.

Job Types: Full-time, Permanent

Pay: $52,000.00-$54,000.00 per year

Benefits:

Dental care Disability insurance Discounted or free food Extended health care Life insurance On-site parking Vision care
Work Location: In person