Job Description

Housing and Campus Connections (HCC) operates and coordinates a wide range of vital campus services, from residence and housing to food service to summer accommodations. Reporting to the Director of Strategic Innovation and Connections, the Assistant Director, Strategic Innovation and Process Excellence will play a crucial role in driving adoption and proficiency with the changes that impact our customers, employees, partners, and stakeholders while helping to build and instill a continuous improvement mindset across the organization using human-centered design, and Lean and Agile methods.
Key Responsibilities

• Design and implement change management plans, including communication strategies, training programs, stakeholder engagement activities, risk mitigation tactics, and success measurement metrics. Assess the impact of proposed changes on units and stakeholders and develop strategies to manage impact.
• Collaborate with cross-functional teams to ensure change initiatives align with business goals and integrate seamlessly with existing processes. Engage with and coach leaders and managers to drive change leadership and support their teams through transitions.
• Act as Project Manager for small to medium scale internal projects and liaise with external project managers (where applicable) and external implementation expertise where applicable (e.g., process design subject matter experts, technology partners, etc.).
• Develop and implement comprehensive customer-centric strategies to enhance customer satisfaction and loyalty. This includes conducting customer research, identifying pain points, leading cross-functional teams, designing initiatives, and managing rollout and ongoing assessments.
• Manage a diverse portfolio of technology services, projects, and programs of significant scope and complexity. Analyze contract performance and financial implications to streamline operations, enhance productivity, and optimize business opportunities. Facilitate dispute resolution related to contracts, working closely with legal counsel.
• Lead training and development for HCC. Oversee all training and development activities and identify the business's developmental needs to ensure consistency with core competencies and goals. Monitor and ensure achievement of results within approved training budgets.

Note
Applications for this position are restricted to current employees of Dalhousie University as described in the .
The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work from within Nova Scotia) as agreed by all parties based on operational requirements and university guidelines.
Required Qualifications

• Undergraduate degree in computer science, business management, organizational development, or a related field plus approximately five to seven years relevant experience (or equivalent combination of training and experience).
• Progressive experience in operations, project management, and change management with proven experience leading organizational change initiatives.
• Proven ability to work in a dynamic, deadline-driven and fast-paced team environment, and independently manage multiple concurrent projects and activities with shifting conditions and priorities.
• Exceptional communication (oral and written), interpersonal and relationship management skills.
• Strong analytical, problem-solving, and risk identification skills.
• Demonstrated commitment to ongoing professional development within all aspects of the portfolio.

Assets

• Certifications in Six Sigma (e.g., Green Belt), Lean methodologies, or similar.
• Change management certifications, such as Prosci Change Management Certification, Certified Change Management Professional (CCMP), or similar.
• Information Technology Infrastructure Library (ITIL) Expert Certification and experience with ITIL processes, including Service Portfolio Management, Incident Management, Problem Management, and Continual Service Improvement.
• Masters degree in computer science, business management, organizational development, or a related field.

Job Competencies
The successful candidate is expected to demonstrate proficiency in Dalhousie's core and leadership competencies (https://www.dal.ca/dept/leaders.html), in particular:
- Adaptability
- Communication
- Resource & Process Management
- Accountability for Performance & Results
- Change & Innovation
Additional Information
Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.
Application Consideration
Applications for this position are restricted to current employees of Dalhousie University as described in the .
We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.
Diversity Statement
Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit
If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed .
Posting Detail Information
Number of Vacancies One (1)
Open Date 12/15/2025
Close Date 12/22/2025
Open Until Filled No
Special Instructions to Applicant
Quick Link for Direct Access to Posting
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents * Resume / Curriculum Vitae (CV)
Optional Documents * Cover Letter

Skills Required