Job Description

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold \xe2\x80\x93 the property\xe2\x80\x99s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.



Assisting with the leading, coaching, organization and development of the supervisory committee and colleagues within the stewarding department. He/she will report to the Director of Stewarding with any problems, concerns, suggestions and/or comments. He/she will assist Director of Stewarding with hiring duties as well as scheduling of stewards.

• Direct supervision of all stewarding employees, and supervisors as well as training, performance management, scheduling and assigning of daily duties and long term projects
• Ensuring the highest quality of cleanliness and organization in all food service areas and service equipment
• Schedule staff to ensures that all F&B areas are maintained in accordance with the sanitation standards
• Follow all health and safety rules as outlined by the department and the hotel. Ensures that all food safety standards + processes are completed on a daily basis in his or her area of the department, this includes but isn\xe2\x80\x99t limited to filling out daily dishwasher | pot washer temperature logs.
• Work closely with the outlet leaders to maintain adequate levels of china, silver, and glass par stock levels
• Responsible for the completion and accuracy of payroll sheets
• Organizes special functions and sets up function lists and dining room counts for stewards
• Ensure a continuous flow of clean wares to all F&B outlets, including production areas to meet the demands of the business
• Ensure that all colleagues are familiar with the current union agreement and act accordingly
• Banquet needs are to be prepared and take necessary action to ensure continuous operation
• Ensure all garbage is removed from the various work areas on a continuous basis to comply with existing health and fire codes
• Schedule yourself according to business demands including day and evening shifts
• Meet daily with the Banquet Chef, Banquet Managers and Catering Sales to update operational function
• Organizes training of new staff through departmental orientations
• Processes requests from kitchen, banquet, outlets and Food and Beverage office.
• Delegates workload appropriately throughout department as it occurs or as directed by Director of Stewarding.
• Reports any damaged or not working equipment to maintenance or proper contractor and follows up
• Ensure a safe working environment in accordance with the legislation, hotel policies and best practice.
• Understands the hotel recycling program policies and procedures and actively participates and encourages all staff to follow through

Qualifications

• 2 year supervisory experience, particularly stewarding and 5 years hotel experience
• Must be results oriented, very organized, highly motivated and able to work under pressure
• Must have strong capacity to work with and motivate a young work force
• Must be committed to and have a full understanding of the health and safety practices in the workplace
• Must be certified in WHMIS
• Must be able to manage and understand financials
• Thorough mechanical/equipment maintenance knowledge an asset
• Must have excellent interpersonal, communication and organizational skills
• Knowledge of MS Word, Excel and Email an asset

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests\xe2\x80\x99 purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Complimentary, daily shift meals provided in our staff cafeteria
• Dry cleaning of business attire
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Note: Must already be legally entitled to work in Canada to be considered for the position

Accor