Job Description

Foundation Health is a patient-focused healthcare company specializing in multi-disciplinary primary care clinics, home care, self-testing products, virtual care and Allied Health services. With a fun, friendly and results-driven culture, working with Foundation Health is an opportunity to be rewarded for your contributions to a growing startup, while helping Canadians through a patient-centered care approach.

Key Responsibilities for in Clinic and Home Care

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Operational Support and Quality Assurance

Implement Standard Operating Procedures (SOPs) and the Operations Manual to ensure consistent, high-quality service delivery. Assist in overseeing the quality assurance (QA) program, ensuring customer satisfaction, identifying opportunities for staff improvement, and maintaining the highest standards of care. Support the scheduling and operations platform to ensure efficient staff deployment and shift coverage. Monitor service quality by shadowing in-home staff and performing periodic care assessments.
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Staffing and Training

Assist with the recruitment, onboarding, and training of Personal Support Workers (PSWs), receptionists, clinical assistants and nurses. Support staff management, including performance evaluations, feedback sessions, and disciplinary plans. Promote a culture of accountability, compassion, and continuous improvement within the care team.
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Client Relations and Communication

Occasionally serve as the first point of contact for prospective clients--responding to phone calls, emails, and web forms in a professional and compassionate manner. Update and maintain accurate customer profiles and care records in the database. Coordinate with Customer Service (CS) to ensure client inquiries and concerns are resolved promptly and appropriately. Perform introductory calls to new clinic patients.

Qualifications and Skills

Post-secondary education in Nursing (RN, RPN, or equivalent background required). 2+ years of experience in healthcare, home care, or long-term care settings. Experience in leadership or supervisory roles considered an asset. Strong organizational and multitasking abilities with attention to detail. Excellent communication and interpersonal skills, with a compassionate and client-centered approach. Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. * Valid driver's license and access to reliable transportation (as travel to client homes may be required).