Job Description

We're a friendly, patient-focused clinic looking for an Assistant Clinic Manager who can lead our front desk while handling core MOA duties--plus support practitioner recruitment and ICBC patient programs. If you love helping people, improving systems, and working as a team, we'd love to meet you.

What you'll do

Run the front desk:

phones, scheduling, check-in/out, payments, and records (Jane App).

Extended health direct billing & reconciliation:

submit claims, reconcile weekly batches, investigate and resolve discrepancies/denials, follow up with insurers and patients, and keep clean AR records (e.g., TELUS eClaims, Pacific Blue Cross, Canada Life, Sun Life).

Coach & onboard:

support with training new front-desk staff and practitioner onboarding.

Practitioner Recruitment support:

help create/post job ads, maintain candidate pipelines, liaise with colleges/associations, coordinate interviews, and assist with references and onboarding.

ICBC program oversight:

manage ICBC patient files from intake to discharge; track authorizations/visit limits, request extensions, liaise with adjusters and practitioners, ensure accurate documentation and billing, and stay current with ICBC guidelines.

Process improvement:

streamline scheduling, billing, and documentation to boost accuracy and patient experience.

Problem-solve & communicate:

resolve patient concerns with care; keep info flowing between the Clinic Director, practitioners, and front desk.

Clinic readiness:

keep the space tidy, stocked, and welcoming including laundering of practitioner linens and cleaning/sanitizing of common areas and treatment rooms.

What you bring

Friendly, professional communication--phone and in person. Organized, detail-oriented, and calm under pressure Comfortable with tech/online booking; Jane App experience is preferred. 1+ year in a clinic/medical office or customer-service environment (lead/key-holder or hiring support is an asset). Familiarity with ICBC workflows (or eagerness to learn quickly). Discretion and commitment to confidentiality. MOA diploma/certificate is an asset. Candidates must be legally entitled to work in Canada at time of hire.

Schedule

Tuesday-Saturday, opening shift (exact start times provided at interview)

Why you'll love it here

Supportive, positive management team and on-the-job training A role where your ideas to improve care and workflow truly matter

How to apply

Apply on Indeed with your resume. In your short note, please mention any JaneApp, Extended Health Billing or ICBC experience.

We're an equal-opportunity employer and welcome applicants from all backgrounds. However, we're not able to apply for or maintain work-permit sponsorship for this role (e.g., LMIA or employer-specific permits)

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 38 per week

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Application question(s):

Can you reliably commute to Langley BC for an in-person role? Are you available for a Tuesday - Saturday shift starting at 8 am? Are you legally entitled to work in Canada at the time of hire?
Experience:

Medical office: 1 year (required)
Licence/Certification:

Medical Office Assistant certificate / dipoma (preferred)
Location:

Langley, BC (preferred)
Work Location: In person

Application deadline: 2025-08-14
Expected start date: 2025-08-19