Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Clinic Manager, responsible for assisting with the efficient day to day operations of the clinic. Works collaboratively with Clinic Manager, physicians, patients, clients, vendors and other internal and external customers to execute the organization's strategic objectives and support high quality patient care. This role assists the clinic manager in ensuring excellence in the provision of all clinic support services by leading our administrative and medical support teams.
PRINCIPAL RESPONSIBILITIES:
Clinic SupportSupport in the oversight of daily clinical operations
Exemplify the organizations core values and ensure staff are aware of organization's core purpose and core values and are performing to these standards on an ongoing basis* Assist in completing operational reporting and metrics where appropriate
Support and execute on business development programs and initiatives
Ensure all Electronic Medical Records (EMR) is protected and safeguarded according to organizational policy (MedAccess, Meddbase, Titan)
Assists Clinic Manager with performance management, performance reviews and progressive discipline as required
Participates in the hiring of all staff as required
Support the Clinic Manager in ensuring all staff are properly trained in all aspects of their role and provides on-going coaching as required
Actively participates in and leads company initiatives
EMR trainer for new physicians
Ensure efficient workflow
Support in ensuring appropriate staffing levels in accordance with labour models
Monitor for well-organized appointment scheduling
Coordinate with other members of the occupational health team, third party clients, and external care providers
Assists the Clinic Manager to achieve performance goals including, but not limited to, patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement
Ensure that company policies, processes and procedures are adhered to
Assist in maintaining optimal levels of medical and office supplies
Ensure standards of cleanliness and safety are maintained
Responsible for handling patient concerns and appropriate escalations, in an effective manner in accordance with our customer service standards
Creates a customer service culture that supports our patients and physicians
Assists Clinic Manager in communicating and executing on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians
KNOWLEDGE, SKILLS AND EXPERIENCE:
1-2 years clinic experience
Previous supervisory experience is an asset
Customer service focus with strong communication skills
Time management skills
Detail oriented with exceptional problem solving skills
Demonstrated ability to be adaptable and flexible
Ability to handle confidential information in compliance with the Health Information Act guidelines
Must be CPR certified and will be required to take additional Occupational Health related courses, such as PFT, Spirometry, and hearing assessment certifications upon hire.
We appreciate your interest in working Medicentres Canada. Only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.
9he1Wsy1Fz
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.