Under the direction of the Chef Manager or Associate Manager, the Assistant Chef Manager assists in the day-to-day task supervision of operations as assigned. This position is an entry level management position on the operations side of Hospitality Services. The incumbent provides consistent supervision to front-line and back of house staff to ensure operational efficiency, maintaining department standards for food qualify and presentation, service, safety and sanitation while assisting management in meeting and exceeding customer needs and the goals & objectives of the department.
GENERAL SKILLS:
Demonstrated initiative and interest in progressive management opportunities
Good supervisory and organizational skills
Must be computer literate
Marketing and Merchandising experience
Good communication and human resources
The person must be able to complete any other assigned tasks and projects
Ability to cater to a wide customer base
Ability to work under pressure and meet deadlines
TECHNOLOGIES:
One Card System (Residence meal card, debit/credit)
GMC POS
Sabretooth labour and inventory software
Personal computer & software (Microsoft Office)
USE: Spreadsheets, correspondence, electronic mail, product ordering & inventory control
Key Accountabilities
1. Operational Management
Under the direction of the Chef Manager or Associate Manager, assist in the day-to-day supervision of operations within Hospitality Services.
Provides supervision and direction to employees.
Operates under objectives set by the Chef Manager or Associate Manager.
Assists in the monitoring of operational functions of assigned operation; including ensuring supplies and items ordered, identifying and recommending labour and food cost issues, and be conscious of the operational contribution of the unit.
Assists with the identification, development and implementation of an effective service delivery model which balances food quality, sustainability and customer service by working closely with employees to understand the operational needs, by seeking input from customers and by communicating industry trends to the Chef Manager or Associate Manager.
Monitors inventory level, assists in ordering food and supplies
Assists with scheduling of staff
Ensures marketing, operational standards and service standards are executed and followed within assigned units
Assists with providing training to employees
Involved in front-line customer service, food preparation, set-up and clean-up when needed in peak demand.
Acts as an escalation point for customers.
2. Human Resource Management
Provides direction to unionized and casual employees
Establish work priorities, shows employees how to do tasks, allocate staff during a shift
Recommends disciplinary actions to the Associate Manager or Chef Manager.
Assists with providing training by working side by side with employees to understand where training gaps exist, suggesting training programs to the Associate Manager or Chef Manager.
Fosters and supports a team-based work environment, empowering staff as they provide exceptional customer service.
Encourages staff to achieve high standards and apply creative skills in the preparation and presentation of food items.
Ensures healthy and safe working conditions for the staff to achieve objectives of injury reduction.
EDUCATION & EXPERIENCE:
Red Seal Certification in Culinary plus a minimum of two years in junior management or supervisory capacity in a Hotel, Club or Restaurant Kitchen.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the "Dish With One Spoon" wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Metis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster's commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
Faculty of Health Sciences HR Office at ext. 22207, or
School of Graduate Studies at ext. 23679
to communicate accommodation needs.
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