Job Description

Lowe's Home Improvement, 100 Edgeley Blvd, Vaughan, ON L4K 5W7

Lowe's Home Improvement, 200 McNaughton Rd, Vaughan, ON L6A 4E2

Your benefits of working for Lowe's Canada:

By joining the Lowe's Canada family, you'll enjoy many benefits, such as:

• Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe's Canada locations)
• Benefits: retirement savings plan, annual bonuses, stock purchase plan, student incentive program, etc.
• Flexible hours and remote working
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that's involved in the community
• And much more!

Our expectations

• Organizes, plans and performs asset protection activities within the assigned locations for topics such as shrink and safety awareness, programs, training, development and execution of those programs.
• Develops strategic asset protection plans in partnership with store leadership and Market teams, and provides direction to leadership team related to improving profitability through reductions in shrink, safety, expenses and liability
• Provides consultation and interpretation to store leaders on Lowe's AP strategy and policies, identifies gaps and intervenes as necessary to redirect efforts to be aligned with those policies.
• Participates in leadership decision making related to shrink, health and safety issues. Makes recommendations and provides communication to influence others in situations where direct authority has not been given.
• Support the investigation and resolution of safety, physical security, threat and theft related issues by staying abreast of AP needs in the assigned stores, readily addressing any concerns as they arise, and finding the right answer or getting resources needed to solve those issues within Lowe's Asset Protection policies and protocols. Escalates and partners with DAPSM, HR, legal, PR as necessary to protect the company brand, liability and maintain a productive work environment for all associates.
• Tracks performance metrics related to shrink, safety, liability and expenses and conducts store walk-throughs, using all available tools, to review the overall safety and security metrics, immediately reporting relevant issues to store leadership and DAPSM, and developing solutions to improve the overall safety and shrink of the assigned stores
• Shares results with Market leadership, AP leaders and Corporate partners to determine identify areas for improvement and recognize areas where recommend where AP, Operations and Safety strategies may need revisions.
• Actively and proactively conducting investigations by utilizing EBR platform, organizing case preparation, conducting dishonest employee interviews, recommending disciplinary action (i.e. Training, warnings, termination etc.) and post prosecution follow up.
• Utilize investigation findings to coach and direct leadership team on proactive measures, action steps or plans to put in place to mitigate further risk of any breakdowns that led to dishonesty.
• Acts as a trusted business advisor/partner to store leaders on performance issues and has robust knowledge and awareness of the location's AP objectives and progress against them. Addresses deviations of performance through coaching, constructive and honest regular feedback and follow up through actions plans and strategies.
• Works closely with other Senior AP, and Safety managers, District APSM and the store team in order to collect and disseminate tailored AP knowledge as needed to ensure impactful asset protection operations and to drive the completion of asset protection and safety related projects and processes.
• Leads change in safety culture by influencing and developing location leaders and safety team members to understand safety guidelines, address and promote safe behaviors, understanding of incident response and follow up.
• Identify training needs throughout all departments in the stores by determining gaps in operations, safety and shrink performance, execution of the operations programs during visits, walkthroughs and reports. Utilize findings to develop location specific training to address needs/gaps.
• Effectively leverages technology remotely and in stores to identify and provide store leadership visibility to positive and opportunity behaviors. Train store management on equipment (Alarm, fire, EAS and CCTV systems) and validates systems are functional. Conducts follow up on service needs.
• Promotes safe and secure store environments for customers and employees by identifying and addressing trends, communicating concerns, developing solutions and overseeing compliance with all safety, security, related inspections, training and documentation requirements.
• Support activities such as safety focused events and celebrations and Lowe's brand management.

The qualifications that we are looking for

• Must be able to work flexible hours including days and evenings.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Ability to handle high stress situations and events
• Bachelor's Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection).
• Sense of Urgency

At Lowe's Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe's, RONA, Reno-Depot, and Dick's Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you're looking to do what you love, and to grow and evolve within our family-one of the best employers in Canada according to a recent Forbes survey-we could be perfect for each other.

The masculine generic is used without discrimination and only in order to simplify the text. Lowe's Canada is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.